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Business Profile

Cosmetics Sales

Dudley Beauty Corporation, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cosmetics Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 29,2023 ORDER ***** Hair & Scalp Conditioner w/ Vitamins AD&E 14 oz × 1
    $21.95 Subtotal $21.95 Shipping $10.66Taxes $2.44 Total $35.05 USD. Unfortunately, I never received the shipment. May 5th, I contacted the seller Dudley Beauty Corporation, LLC and inform them that I did not receive the shipment. May, 17th I received a text message from ************ stating a claim was filed with FEDEX and shipping out another order to me. I called FEDEX and spoke to the claims dept. on 6/20/23 and was informed that lost claims processing is completed within 5-7 business days. I would need to follow-up with the company. I have called left voice messages 7/14/23, no return calls current to date. This is my first & last time ordering any products online with this company. The whole experience I have received nothing but the run around. I am requesting a full refund including shipping and or product replacement.

    Customer Answer

    Date: 07/28/2023

    I have not heard from the business in response to my complaint.

    Business Response

    Date: 08/07/2023

    Dear Ms. *****.

    Please see the email where we responded about the delivery of your package with the photo by USPS. Also attached, is the information regarding the shipment, the delivery and the emails sent. I don't know if someone stole the package or not but the company did ship it to you and you see proof of delivery. I know that someone has spoken to you multiple times about this matter and you agreed that this was your house in the photo. If you hadn't received the product then we would be happy to give you a refund. 

    Sincerely,

    Dudley Beauty Corp, LLC. 

    Customer Answer

    Date: 08/09/2023

     I am rejecting this response because:




    Once again, I did not receive the package. I am not stating that package was never shipped. I just didn't receive it period. And to be told a claim on May 17,2023.  I was told lost package claim would be filed and nothing comes from it It's been ongoing since April,2023 that unacceptable. The fact that a business ignores customers issues and or complaints and no follow-up with a resolution.  I will only accept a full refund from the business of my complete cost for the product I did not receive. 

Dudley Beauty Corporation, LLC is NOT a BBB Accredited Business.

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