Reviews

Review Details

• Review fromJason S

  Date: 01/19/2024

  1 star
  Absolutely TERRIBLE customer service. We bought a leather sectional from Discount Diresct in March-2023 We had a small tear in the leather seat. We called and scheduled a tech to repair (we waited 5-6 weeks) The Tech came out, said he was not qualified, waited another month for a "Qualified" tech to no avail. They canceled our appointment DAY OF in a text. Just getting the run around now. Still waiting.

  Furniture Solutions Network LLC

  Date: 01/23/2024

  Hello, It looks like our team was able to make contact with you and have you scheduled for February 3rd. We apologize the first technician was unable to complete the full repair in the home. We know your time is valuable and have a very talented leather repair professional scheduled to complete this on the 3rd. Our management team will follow up with you once the technician is out to make sure you are taken care of.
  Thank you

• Review fromOdalys V

  Date: 11/14/2023

  1 star
  Terrible customer service. I purchased their furniture warranty offered by American Signature Furniture and much to my regret. Every time U called for service u had to call many times and it would take over a month for them to send a tech. The last tech was not able to resolve the issue the recliner had. The company offered a cash settlement of the option to replace. Now that I am ready to accept either or they said my case has been closed and I no longer have an option. The furniture staff tried to reach out on my behalf and they told them the case was closed. I have left numerous messages for them to overturn their decision as I am keeping the original furniture and they do not reply. I either want the cash offer of for them to grant the rest of the warranty period that I have left on the furniture and that I paid for at time if purchase.

• Review fromAnna L

  Date: 11/06/2023

  1 star
  Purchased a recliner through Living Spaces. Broke before the end of 1st year. Have a 5 year warranty. Referred to Furniture Solutions Network. Tried changing address with Living Spaces, didn't happen. Called 3 times to change my address with Furniture Solutions Network. Had my appt for Nov. 6th 2023, they cancelled my appt. Did not notify me my appt was cancelled until I called to confirm the Tech was coming. So now I've wasted my time because the phone operators did not follow through with doing their jobs. Very poor service. I would stay clear of Furniture Solutions Network and Living Spaces (2nd recliner that broke from Living Spaces).

  Furniture Solutions Network LLC

  Date: 11/07/2023

  Hello, I wanted to apologize for the experience in not being able to service you on the original agreed upon date. We looked into the order and we show that a call was made into Furniture Solutions Network on 11/4/23 advising of the change of address. At that time the address was updated in our system. The technician sent new dates and times on Sunday 11/5/23 through text and email at 5:01 pm due to not being in the area of the updated address on Monday the 6th. Again, we are very sorry the original requests to change your address did not get updated. We have you on the schedule for this week and look forward to resolving the issue with your recliner.

• Review fromJake K

  Date: 03/19/2023

  1 star
  Horrible company. They left stuff all over my house which caused my puppy to be rushed to the vet… talked with them multiple times and now they refuse to service my house! Horrible CEO also called and said sorry promised a gift card which I didn’t care about but never sent it and said he would send another. This company is complete trash!!!

• Review fromChanning G

  Date: 01/30/2023

  1 star
  We have had a service call on two chair we order last July 2022 and placed the service request to have them replaced in September. To date, we have been stood up at least 5 times and still no resolve. Usually they will schedule and when the day comes, no show! I have had to take off work for those days an have lost quite a bit in billable hours. We have finally told them we no longer need their services and have sought out replacements through the store we bought them from. This company seems like a scam, but I cannot for sure justify that claim. I cannot in good faith recommend this company!

• Review fromEileen M

  Date: 12/02/2022

  5 stars
  Like others (wish I had reviews earlier) we were strung along over the course of six months and the chair is still not fixed.
  Do not pay this outfit or anyone associated with them (LazyBoy) anything.
  You will only waste money and time (so much time).