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Business Profile

Pest Control Services

Royal-T Pest Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Royal-T Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see

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Royal-T Pest Control has 2 locations, listed below.

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    • Royal-T Pest Control

      High Point, NC 27265-3643

    • Royal-T Pest Control

      4325 Sienna Terrace Apt 2H High Point, NC 27265

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/02/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************************** of Royal-T Pest Control has provided our quarterly service for several years, but this year our treatments have gotten off-track due to his repeated, numerous reschedulings and repeated failure to communicate these issues. He hasn't responded to our emails or calls. We emailed him twice earlier this month notifying him to close our customer account and stop treating our property. Ignoring those emails, he showed up the next week and treated our property while we weren't at home (we have evidence from our doorbell camera), then sent us an invoice. We have tried for a week since then to call, email, and text him, and he will not respond at all. To make matters worse, we moved on to a different pest control company, and they had just treated our yard the week before. So now our yard has been double dosed with chemicals because ******** didn't abide by our two written notices to him to stop treating our property.

      Customer Answer

      Date: 07/19/2024

      Royal-T Pest Control still has not responded to or answered any calls or emails. I did get a revised invoice in my email showing that a "coupon" had been applied to cover the unwanted $99 yard treatment I had twice told *************************** NOT to perform. However, he has failed to provide any explanation or apology for treating my property with unwanted chemicals, and he has not provided any confirmation that my account with Royal-T will be terminated. 

    Royal-T Pest Control is NOT a BBB Accredited Business.

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