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Business Profile

Storage

Save Green Self Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/19/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Dispute of Storage Lien Due to Prior Payment Arrangement.1. Established Payment Arrangement: I had set up a payment arrangement with the previous management, where it was understood that I could not make payments on the 1st of the month due to personal circumstances. This arrangement allowed me to pay after the 1st, and I consistently adhered to it without issue.2. Consistent Payments: Despite the agreed payment arrangement, I faithfully paid the monthly fees and any associated late charges to remain in good standing. The previous management was fully aware of this setup, and no indication was given that it would no longer be honored.3. Payment Difficulties with *************** When the new management took over, the payment system was removed from the online portal, making it difficult to make timely payments. I attempted to make payments over the phone, but no one answered my calls on several occasions.4. Non-Working Day Payment Due: The payment was due on a day when the business was closed (a non-working day). This further complicated my ability to make the payment on time, through no fault of my own.5. Refusal to Resolve with *************** When I contacted the new manager to explain the situation and requested assistance to resolve the payment issue, I was refused. This left me with no reasonable opportunity to prevent the lien, despite my previous efforts to remain compliant under the original agreement.I respectfully request that the lien be removed and that a fair opportunity be provided to resolve any outstanding balance under the previously established terms.Thank you for your attention to this matter. I look forward to a resolution.

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