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Business Profile

Retail Florist

Oakleaf Flower & Garden

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Florist.

Complaints

This profile includes complaints for Oakleaf Flower & Garden's headquarters and its corporate-owned locations. To view all corporate locations, see

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Oakleaf Flower & Garden has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/22/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or around December 9, 2024, I called Oakleaf to order their diffusers. Spoke to Leith and was told I would not receive them until a few days after Christmas. I called around January 4th and left a message on their recorder that I had not received the diffusers, but saw they had charged my credit card and to please call me to tell me when I could expect them. Never heard back. On January 7, 2025, I called and spoke to ***** and **** *****, the owner. **** said he had mailed them but would have to take that issue up with the **** and he would fill the order again and ship in the next day or two, on 1/9 or 1/10. I did not receive this package and started calling on January 13 through January 21. Their phone had been disconnected. I called the ***************************** and they called me back and said the company was still in business. Since I could not reach them by phone, I emailed their website and told them I wanted a refund because it had been a month and 1/2 since I placed the order. The email I received back from **** stated he had mailed them but could not produce a tracking number and he would search for it today and contact me. Have not heard back at this time, 3pm January 22. It's obvious this company is unethical and I want a full credit put back on my credit card in the amount of $414.19. I plan on reporting **** and this business to the ****************************** if the BBB cannot resolve this issue.

      Customer Answer

      Date: 02/13/2025

      I received the diffusers the week following my complaint to the BBB.  I had emailed Mr. ***** on January 21, 2025 demanding a refund credit no later than Wednesday January 22. When I did not hear back from him, I filed the complaint with the BBB on January 22 at 10pm. He ignored my request for credit and mailed the diffusers after that. His many excuses for me not receiving them was blamed on the post office, but he never produced evidence that he had mailed them prior to my email to him on January 21. I will keep the diffusers because it is too much of an effort to mail the merchandise back for a refund. I am very disappointed that this business has been so unprofessional. You can remove my complaint if that is your procedure, however I give this business a very poor rating.

      Sincerely,

      ******* *******


    Oakleaf Flower & Garden is NOT a BBB Accredited Business.

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