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FTF Industries Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered an in stock part on 3/4/2025. After weeks of waiting I attempted to contact them. This was difficult and took many attempts over the course of two weeks. They told me on the phone they should be in the same week and would be expedited. I spoke with them again in mid April after weeks of attempts to contact by email and phone. They said again it would be expedited soon. It is now MAY of 2025. I have been unable to get ahold of them by phone or email. I want the parts I paid for. And I want someone to give me an update on when they will arrive. Customers are being delayed due to them not providing parts.

    Business Response

    Date: 05/25/2025

    I am very sorry about this issue not being taken care of. We should have refunded this a long time ago if it wasnt in stock. I have been in hospital due to health issues and we have only had one man working back in warehouse and he cant get the phone many times. I am at home now and saw this email. I will look this order up by the name you provided and refund this immediately. We have been out of stock on several items due to materials shortage and I know Ive been getting run around from manufacturer but have been out of communication for a while due to my health. Im very sorry we havent followed up and refunded this customer. I will get this handled this weekend
    Thanks & Regards,
    ***** Setzer 
    FTF Industries Customer Service 
    Item has been refunded in full


    Transaction 121047147751 has been successfully ACCEPTED by the system.


    Below is a summary:

    Transaction ID: ************
    Payment Method: XXXX4437
    Amount: USD (173.88)Refunded 
    Customer Name: Reno May

    Thanks & Regards,
    ***** ******
    FTF Industries Customer Service 

FTF Industries Inc. is BBB Accredited.

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