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Business Profile

Carpenter

Ricky Carpenter Custom

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* and **** ****** at Ricky carpenter custom were hired to do a custom cabinet at my home location. They reviewed my requirements and quoted $3500 which was agreed upon. $1500 payment was made for the supplies out of which around only $600 are accounted for (bills were not provided). They showed up early March for work and did a day's job and they didn't come back again until a few weeks later quoting delay in shipment of materials. After I called customer support and fixed the material shipment issue, they came back again for a few hours late that month only to leave early without making much progress. After multiple calls, messages and follow **** they came back again on April 18th only to disappear on us inadvertently that morning. I receive a message from them saying they cannot finish the job they started because "they have to put more money from their pockets and would not be left with $500 each which was not work their effort. The original quote was theirs and they agreed to do the job only to quit and that too without notification. I am writing this complaint to get my $900 refund at this time. I have to find someone else to finish the job they started. Very unprofessional and extremely disappointed. I would not recommend them to anyone and please stay away from this business. They will just take your money and disappear.

Ricky Carpenter Custom is NOT a BBB Accredited Business.

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