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Business Profile

Furniture Movers

S&Q Movers
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested moving services with ***** to load my furniture into a moving truck I was renting. I paid a refundable deposit of $150. I needed a time for loading my items earlier than what ***** had originally said they could do. I scheduled with another company and cancelled with *****. I requested a refund of my $150 deposit and was told that it would be mailed to me. (I have email documentation of all contacts.) After a couple of weeks, I had not received the refund so I contacted *****. They told me the check was returned as they did not put a stamp on the envelope and they would resend it. That was weeks ago and I have not received it. I have reached out to them many times and they have not responded at all. I was within the stated time frame to receive a deposit, was confirmed I would receive the deposit, and have not. This has been going on since mid to late November 2022. All I would like is to receive the $150 deposit I am owed and was assured I would receive.

    Business Response

    Date: 01/25/2023

    Contact Name and Title: ***************************
    Contact Phone: **********
    Contact Email: **********************************
    Refund has been sent out this morning 1-24-23.

    It was suppose to get mailed out 3 weeks ago and my staff drop the ball again due to communication error.

    I sent it out personally and with tracking number included receipt. ***** Tracking #****-5139-2308-6441-91

    Once again we greatly apologize for our error and delay In this matter.

    Thanks
    S&Q Movers
    ************
    www.sqmovers.com

    Customer Answer

    Date: 01/26/2023

    (The consumer indicated he/she ACCEPTED the response from the business.)

S&Q Movers is BBB Accredited.

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