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Business Profile

Roofing Contractors

Atlantic Coastal Enterprises

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

This profile includes complaints for Atlantic Coastal Enterprises's headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlantic Coastal Enterprises has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/04/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contract signed 7/16/22 for installation of 9 windows per contract. Total cost of $6,250 including labor and materials. Company: Atlantic Coastal Enterprises, *** ****** ***** ******* ** ***** Owner: ***** *****
      Deposit paid $3,125.00 at contract signing.
      ***** ***** requested to remeasure the windows and arrived at property on 11/3/22, measured the windows. He claimed windows were at his shop but couldn't identify windows specifically for our property. My last conversation with Mr. ***** was that installation would happen before Thanksgiving.
      Have not heard from Mr. ***** or any other representative of Atlantic Coastal Enterprises. Have tried multiple phone numbers without success.

    • Initial Complaint

      Date:08/24/2022

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We gave a deposit of $19,911 to Atlantic Coastal Enterprises on 8/12/2021 to replace our home siding. Over the course of 1 year, the contractor stated the product was not available as it was back ordered and multiple times informed us that it was ordered and we were 5 weeks out, then delayed again. Last month he stated he wanted to reprice everything as his cost went up. We have since found out from his supplier he never ordered the materials. We sent emails and text messages to the owner, ***** *****, informing him we needed to come to a resolution, either a revised price, the use of different material or our money back. After no response we sent emails, text messages and certified mail demanding our deposit back again with no response.

    • Initial Complaint

      Date:08/16/2022

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made down payment for roof replacement on June 12, 2022 fo $5284.00. As of today, the project has not been initiated and I am unable to communicate with the owner Mr *****.

    Atlantic Coastal Enterprises is NOT a BBB Accredited Business.

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