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Business Profile

Tile Installation

Tyler the Tiler

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tile Installation.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    4,800$ paid to demo the shower and re tile. The shower is not complete. They tore off the drywall from the ceiling. They stole the shower handle and tiled around the valve so I cant install a new handle. The work looks worse than it did before. The owner, Tyler, will not call me back or repair it.

    Business Response

    Date: 11/13/2022

    The homeowner hired their own plumber to remove and replace ALL plumbing including the mixing valve. Tyler The Tiler was only hired to demolish the old tile shower and install the new one. Tyler The Tiler never engaged in any plumbing as they are not licensed to do so. Tyler The Tiler secured someone to fix the ceiling as yes, Tyler The Tiler did make a mistake. The cost of repair was $30 and I gave an additional $150 off the invoice for the mistake. At the time of payment homeowner did not bring any other tile issues to his attention. Tyler The Tiler would have been happy to help. Customer did ask about chips along the cut pieces and Tyler The Tiler explained to her that she went against installers best judgment and purchased the cheapest tile available which tends to chip when cut. Homeowner was made aware of this before installation and during installation as numerous tiles were returned/exchanged due to chips/imperfections throughout the tiling process. Several days after invoice was paid homeowner demanded that Tyler The Tiler tear-out a tile so the plumber could access the mixing valve. Tyler The Tiler is not responsible for plumbing and offered to do the work at a discounted rate of $50 to cover fuel costs. Homeowner was still not satisfied and demanded it be free. Tyler The Tiler tried to work with the customer until customer became hostile and began writing misleading reviews in various wed locations. As stated in the bill homeowner paid, “Tyler The Tiler is not responsible for ANY and ALL plumbing”. 

Tyler the Tiler is NOT a BBB Accredited Business.

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