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Business Profile

Digital Marketing

AddShoppers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Digital Marketing.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've received third party advertisement email messages from SafeOpt that are both unscrupulous and illegal. I did not sign up for messages from SafeOpt and have no desire to interact. Please remove my email address from your contact database(s) and cease and desist from any further solicitation efforts. Further solicitation will result in reporting you to your state's respective ************************

    Business Response

    Date: 01/25/2024

    SafeOpt takes privacy seriously. We have investigated this matter and determined that we received the customers email address from a third-party data partner who had previously received the customers permission to share it for marketing purposes.

    SafeOpt provides a link at the top and bottom of every email it sends to unsubscribe from emails. We also provide a  link to manage personal information, including requesting the deletion of personal information. The customer did not make any request directly to SafeOpt to unsubscribe or to remove their data before contacting the Better Business Bureau.

    We have deleted all data associated with the email address and added the email address to our unsubscribe list.

    Customer Answer

    Date: 01/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

    Thank you. 

  • Initial Complaint

    Date:08/14/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/13/23 I visited an e-commerce website (Pistola) after clicking a ******** ad. I did NOT provide the retailer with my email address and left the website after clicking around briefly. The next day I got an email in my inbox advertising a discount for the product that I had viewed on the e-commerce website. The email was from SafeOpt. Its clear that they got my email address from some third-party that I did not consent to sharing my info.

    Business Response

    Date: 08/14/2023

    Thank you for the feedback on SafeOpt and the opportunity to respond with more information. Based on our internal research, it appears that we sent an email to the identified address after purchasing it from a data broker who represents to us that it has permission to share the emails addresses it sends to us. We also previously received the email directly from a website that discloses in its privacy policy that it shares email addresses it obtains for marketing purposes and gives a mechanism to opt-out.

    We understand not everyone wants to receive emails from SafeOpt. Every email we send includes an unsubscribe link, as required by law. Going beyond those requirements, we also provide a link to a page (******************************) to manage other information preferences, including requesting the deletion of all information we have about an individual.  

    Our records indicate that the consumer unsubscribed using the provided link in our email and we have sent no additional emails since receiving the unsubscribe request.

  • Initial Complaint

    Date:04/18/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Over the past year representatives from Addshoppers have repeatedly and grossly spammed multiple employees at our company, while ignoring all responses that our company is not interested in their services, and consequently have ignored further opt-out requests to remove our company from their CRM programs and email databases. Most recent note to ********** representatives stated we will contact BBB if does not stop, and that request was also ignored as employees continue to be spammed.

    Business Response

    Date: 04/20/2023

    AddShoppers has undertaken a review of the reported incident and has identified a combination of human errors as the root cause. We have taken appropriate corrective action, including additional training for the relevant personnel. Further, we have placed all email addresses associated with this business on our do-not-contact list. We did not meet our own high standards of service here and apologize for the inconvenience caused.

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were contacted by AddShoppers (SafeOpt) on Oct 5 inviting us to participate in their advertising platform. The cost to onboard was $1000 + $100 monthly fee + 10% commission. We were promised the following after onboarding: - AddShoppers to help Runway Catalog (my company) drive more revenue with their SafeOpt program by retargeting our anonymous site visitors. - To help increase revenue and new customer acquisition by sending retargeting emails to a previously unreachable audience - people in their network of 175 million shoppers who have come to our site and shown interest, but left without entering their email address.Projected Performance ***** conversions per month Incremental revenue per month $42,400+ It's been over 1.5 months and the deliverables are no where near what was promised or sold to us. We've received 346 retargets from their 17 million subscriber base and no conversions at all. I've reached out a few time to ***************************** - VP Client Success who ensured me that I need to be patient and that after a few weeks I should see the expected. A few weeks past and there are no results. The company is not taking any responsibilities for the false advertisement. I requested a full refund but was brushed off. I'd like to get my initial payment back. What was presented/promised to us is nowhere close to the actual results. I have attached their sales presentation as well as a screenshot of our account performance. Attached are also my communication with the company. Absolute FALSE advertisement!

    Business Response

    Date: 12/06/2022

    Dear ******,
    We regret you did not have the desired experience with our service. We aim to please all clients and believe you could have had better results with a bit more time as there is a ramp up period to achieve targeted results. Pursuant to the Statement of Work we entered with you, the $1,000 cost to onboard is not refundable, but we will not charge the $100 subscription payable for November as a courtesy to you, and you have not been charged for any conversions. We believe in professionalism and courtesy and respectfully disagree that we have engaged in any false advertising or any other form of improper conduct. We remind you of the confidentiality obligations under your agreement with us, which survive termination of your account. We hope this satisfies your concerns.  We reserve all rights, claims, and defenses in this matter, as appropriate.

AddShoppers is NOT a BBB Accredited Business.

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