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Business Profile

Handyman

Top Notch NC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired ********* on 04/29/2024 to correct a water leak in my master bathroom wall behind the left sink vanity. He stated it would be $700 to repair the water leak in the wall, install and run new water pipes, new drains, ***** " new vanity with no gaps, new faucets, new sink drains, new back splash. ********* improperly ran the water lines and drainage pipes for the vanity. Causing the repaired wall to have to be cut back open. After poorly rerunning the water pipes and drainage ******** repaired the wall leaving half inch to 2" holes in the wall. The sheet rock was falling apart so he used tape to whole it together. Which I informed him that is not going to whole together. He said he would need to mud the wall to repair the holes. I informed him I would buy the materials to repair it. I pay him a extra $100 for the materials and repair. He did not sand the mud after it dried leaving leaving 1" thick globs on the wall. This cause the vanity and top not be flush up against the wall causing a half gap in the back and side of the Vanity. The faucets were improperly installed, drains were leaking water, damage the vanity, use super cheap plastic to build drains, water lines did not align to vanity, gaps in the caulking and very sloppied applied, oily and caulk finger prints left all over vanity, sinks and faucets. I did not notice these problems until the next day after I had paid him already. He asked me not to pay it to his company b/c he did not want to pay taxes on it and to pay it to his wifes zelle account. I informed him of all these issues and sent video the next day after completion. He informed me he was busy and would be back in 5 days. Inconvinencing me due to his nelglect. He olny repaired the water drain leaks, correct the faucets, applied more sloppy cauking to backsplash gaps. He refused to correct the cracking 1"mud globs on the wall, so vanity wolud be flush with no gaps, correct imporperly installed water lines, apply caulking clean and professional.

    Business Response

    Date: 06/25/2024

    **This response was provided verbally to the BBB**

     

    I satisfactorily performed all services ****************** hired me for. At the conclusion of the project, he payed me further confirming his satisfaction. In an effort to provide superior customer service, I performed additional services I normally charge extra for, at no additional cost to customer. ****************** became dissatisfied only after I made him aware I will not perform additional services without fair compensation. 

    Customer Answer

    Date: 06/28/2024

     
    I am rejecting this response because:
    The business is telling a complete lie. This business is doing illegal business. This business did a terrible job that I was not satisfied with. He said any problem I have he would come back and correct he never did. He never did no additional work that he was not paid for. I have also reported this guy to the *** for tax evasion. He did not want me to pay his business because he said he did not want to pay the taxes on it. So he had me send to his wife personally account. Im requesting $500 back to correct all the problems he left. I have pictures and video of all his poor work. 

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