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Business Profile

Pet Boarding

Big Red's Bed and Biscuit, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Boarding.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dog boarded with ******** from 11/17-11/19. When I picked him up, his muzzle was saturated in drool and he was very anxious. I called ********, no answer, so I emailed requesting any information they could provide that would be helpful to his vet. ******** called back, was immediately defensive, said it was probably just allergies. They refused to acknowledge or accept any responsibility for ****** suffering, and provided no information that I could pass on to the vet. I became extremely frustrated with the lack of compassion and responsibility, stated that the situation was ridiculous, and requested a refund. The woman refused to provide a refund and hung up on me. I then called the emergency vet who advised it would be a 6 hour wait that Sunday, so they advised I try another vet or give ************** and monitor him until the next day. ******** did nothing to ease his pain and he was unable to eat. The next day I went to the vet where they determined the cause being chemical ***** inside and outside his mouth. They asked me to find out what cleaning chemicals big reds uses. I had not called or emailed big reds since the day before when the woman hung up. When I called it rang once then went dead. I also emailed them requesting the info and that email was ignored. I assumed they blocked my phone/email and that suspicion was confirmed by the response from them on my ****** review. They claimed I harassed them (I hadnt called/emailed since the initial call that was unanswered and then when Big reds returned my phone call. There was no harassment. To publicly say there was is slander.) They also said I was threatening. I made no threats. I requested information, stated the situation was f***ing ridiculous, then requested a refund. No threat was made. Their negligence resulted in severe pain and nausea in my dog, as well as inability to eat for several days. His vet bill cost $1,008.06. ******** has yet to accept any responsibility or offer any apology.

Big Red's Bed and Biscuit, LLC is NOT a BBB Accredited Business.

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