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Business Profile

Custom Logo Apparel

Hozzify

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Logo Apparel.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for two jackets on January 9, 2025 and they have no arrived. I have contacted them multiple times I no longer need the jackets and wish my money to be refunded.

  • Initial Complaint

    Date:10/12/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a garment from Hozzifys e-commerce store for $44.43. I received an email for the receipt, saying the order is being processed and will ship within ten days. Several days pass, and there is no update. I checked the status for it to say the order was completed. I contacted customer support about it, which they tell me there has been an issue with their communication with shipping. The order is almost done processing and will ship in the next five days. I told them if there hasnt been an update by the tenth day I want a refund, as my purchase will not arrive when I need it. They have gone silent since. Ive emailed them, and tried to call them, and there has been no response. As far as I can tell they have stolen from me. I have the receipt and the email available upon request.

  • Initial Complaint

    Date:02/01/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of **** **************** 4 Green metallic shoes...you were paid from my account on 12/23/2022.. I didn't receive anything until Jan 11.. it was completely different shoes and the wrong size...I have no way to contact the seller...payment was made to hozzify.co...5944...httpshozzify.** 02482...return address on package was *********************,** I need help.i was never sent an invoice.....only way I found where the payment went was from my bank statement

  • Initial Complaint

    Date:01/25/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of Nike shoes , the size is too big , they sent me wrong size , there is nowhere to contact anyone , at this time I just need my refund back . I hope to hear from you guys soon. I ordered to HOZZIFY .co *********
    I just need my readings back I paid $143
    Can someone reach out to me

  • Initial Complaint

    Date:01/23/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of shoes I have no number to contact I was sent the wrong size I want my refund

  • Initial Complaint

    Date:12/27/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered sneakers from this company. They sent me a fake tracking for ***** and sent email saying delivered. There was a link to report that you didn't receive the package. 2 days later I got a call back saying my package was confiscated by the authorities. Gave me fake phone number. I want my money back. Don't do business with these people. It's a scam

  • Initial Complaint

    Date:11/11/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Did not receive my order from Hozzify . Deceptive tracking information. Emailed company several times , finally heard back from them after I notified them that the post office did an investigation and found the package was never received by them as stated on there tracking web site. We did receive an answer stating it must have gotten lost in transit and they would redo the order and send it . We then requested some kind of proof and tracking number so we could feel confident that things were being handled and we would receive the sweatshirts we paid for in Early OCT. I have read reviews post order that have voiced similar problems with the company. The customer service number is international. I also noted the address is all lower caps making me even more suspicious of the company. ******* **************************
    In Transit (19 Days)

    United States
    USPS
    United States
    2022-10-25 14:24**** *****, IN *****, Shipment Received, Package Acceptance Pending -> Your shipment was received at 2:24 pm on October 25, 2022 in **** ****** ** *****. The acceptance of your package is pending.

    Package collected

    Your package has been collected and is in transit. Please wait patiently.
    USPS
    (Parcel Select)
    - United States
    - No phone
    - Sync Time: 2022-11-11 10:51:11 (GMT-05:00)
    2022-10-25 14:24 **** ****** ** ****** Shipment Received, Package Acceptance Pending -> Your shipment was received at 2:24 pm on October 25, 2022 in **** ****** ** *****. The acceptance of your package is pending.

    2022-10-24 00:00
    Pre-Shipment Info Sent to USPS, USPS Awaiting Item

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