We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Deck Builder

A Rustic Look

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw a ******** ad for screened-in rooms from "A Rustic Look," owned by **** *****. I looked at his website at ********************************* and it seemed very reputable. I started communicating through FB Messenger and set up a date for **** to come out to build a 10 x 10 Screened-in room at the back of my house. Upon arrival on 10/21/2024 we agreed on a price of $3700 and I paid half up front. I asked **** if we needed a building permit, and he assured me that we did not since the room was less than 12 x 12. I don't think he was intentionally lying to me, because according to the ******** *** a room that size in the middle of my yard would not require a permit. However, because it was going to be right next to my house (though not attached) it WOULD. Admittedly this does not make a lot of sense, so I dont blame **** for not knowing, but he didn't call to find out. I called ******** *** to verify, because I wanted a clean conscience, and I wanted to make sure the room would be covered by insurance as "permitted". We were also planning to add an electrical, and I just suspected that anything electrical would require a permit.After finding this out, I asked **** to stop the work. At this point, he was about half finished. He did stop and assured me he would work with me to get plans together to submit for a permit. I found out that **** was not a licensed contractor, but that we could still get the permit if I got it myself. I just needed him to get me the plans. He finally got me some drawings and I submitted the plans to with the permit forms. I heard back that they needed more details, and it appears we might have to raise the structure up to place footers (requiring more work than anticipated). I was able to get back in contact with him once about this and was told he would get me updated plans but has yet to do so. Now he no longer will return my calls, texts, or emails. Therefore, I have a half-finished structure on the back of my house and am out $1850.

A Rustic Look is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.