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Business Profile

Furniture Stores

Furniture Plus Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

This profile includes complaints for Furniture Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Furniture Plus Inc has 2 locations, listed below.

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    • Furniture Plus Inc

      817 N Marine Blvd Jacksonville, NC 28540-6130

    • Furniture Plus Inc

      PO Box 856 Jacksonville, NC 28541-0856

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son got me a refrigerator that was delivered around the 27th of November, on the 30th of November when I open the door the whole door came off. I called them twice on Monday, Tuesday and once on Wednesday trying to get the issue resolved. On Monday and Tuesday I was told someone would call me back they never did. When I called on Wednesday I was told the same thing. I then inform them that I would be making a report to the BBB. I have lost over ****** worth of food because of this. And I told then that my food was messing up. They were supposed to bring out a replace however as of today December 5 4:55 pm that has not been did. I had to shut my water of in hopes that they would bring it out but nothing has been brought out so as of right now my water has been of since 11:am because of this. So I have spoiled food and no water as of the filing of this complaint. Please help

      Business Response

      Date: 12/16/2024

      Hello, 

      We are very sorry about your experience with the refrigerator. We worked with your son to credit him for his losses. If you need any more help please reach out at ************. 

    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a washer and dryer and since I have got it had to get dryer repaired 3 times and got a bed frame and it has broke now and for past 2 to 3 months still trying to get fixed or a new one but they don't want to help or fix the 3 months of payment I haven't made cause my products are fixed and when I tried talking to store manager he upset me told me it wasn't his problem and was cussing at me on the phone so I want them to fix the problem now and my 3 month late payment *********** my account and report to credit bureau its up to date. I am really upset and unhappy with the company.

    Furniture Plus Inc is NOT a BBB Accredited Business.

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