Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23593768
  
  Thank you for the opportunity to respond to Atlantic Constructions recent statement regarding our ongoing **** issues. Unfortunately, their response contains multiple inaccuracies and attempts to shift responsibility onto us as homeowners rather than acknowledge the ongoing performance issues, poor workmanship, and unfulfilled commitments that have persisted for over a year. I would like to provide the following factual clarifications:
  
  
  ?
  
  
  1. Misrepresentation of Outdoor Temperatures
  
  
  Atlantic claims the condensation issue has only occurred during extreme temperatures. This is not true. I have photo documentation of water beading and dripping from the problematic vent while the outdoor temperature was only 84Fa perfectly normal summer temperature for this region.
  
  
  To further verify the accuracy of these observations, I created a Python script to pull historical hourly temperature data from an open-source weather database. By matching each photo timestamp with the corresponding outdoor temperature, I was able to confirm that condensation occurred at temperatures far below what anyone would consider extreme.
  
  
  For example, on August 2nd, 2024 at 7:15 AM, the vent was covered in dripping condensation, and the outside temperature at that time was 77.5F. After compiling the data from all documented instances, I found that the average temperature at the time of condensation was just 82Fwell within the normal operating range of any properly installed **** system.
  
  
  Their suggestion that the problem is linked to extreme heat is misleading and designed to deflect responsibility.
  
  
  ?
  
  
  2. Poor Workmanship and Unresolved Issues
  
  
  Atlantic dismisses our claims of poor workmanship, yet the very fact that this problem has gone unresolved for over a year speaks for itself. In addition, on at least three separate occasions, different Kennedys **** technicians stated that they were present to fix mistakes made by previous Kennedys visits.
  
  
  One particularly serious issue involved safety switches that were not connected properly on the **** condensate drain, which led to water pouring through our ceiling overnight. When we tried to reach Atlantics designated emergency numbers posted on our electrical panel, no one answered.
  
  
  If these events are not considered poor workmanship and poor customer support, then either:
  The technicians were not telling the truth,
  The technicians dont know what they are doing, or
  There was, in fact, poor workmanship on the part of Kennedys.
  
  
  Any of those options justify a homeowner losing trust in this subcontractor.
  
  
  ?
  
  
  3. Thermostat Misrepresentation
  
  
  Atlantic also attempts to blame us for setting the thermostat in the 60s. What they neglect to mention is that their own second **** subcontractor (not Kennedys) found the originally installed thermostat was faulty and reading 34 degrees too high. When we were setting it to 68F, the actual temperature was closer to 72F.
  
  
  After the faulty thermostat was replaced, weve set the thermostat in the 70s and have been comfortableand there have been no further emails referencing temperatures in the 60s. This part of their response is both outdated and irrelevant.
  
  
  ?
  
  
  4. Delayed Action and Surface-Level Fixes
  
  
  Kennedys **** recently contacted us, stating that after reviewing their records, they just realized they forgot to install a plastic vent as intended on June 25th. This sudden realization happened only after the BBB complaint was filed, clearly prompted by the complaint and not a proactive internal review.
  
  
  Even more concerning: installing a plastic vent is a band-aid fix. It may help mask condensation on the outside, but it does nothing to resolve the core issue of hot, humid attic air reaching that vent. If the root problem isnt addressed, the symptoms will continue.
  
  
  ?
  
  
  5. Localized Problem Indicates a Deeper Flaw
  
  
  Atlantic argues the condensation is due to unrealistic homeowner expectations or the systems design limitations. That explanation doesnt hold up under basic logic. If this were truly a design issue related to temperature or humidity strain, multiple vents would show signs of sweating.
  
  
  Instead, only one vent is affected, which clearly indicates a localized ductwork, sealing, or airflow issue that Kennedys has either been unable or unwilling to properly address.
  
  
  ?
  
  
  6. Additional Construction Oversights and Broken Promises
  
  
  The **** issue is just one of several serious construction concerns weve faced. Last summer, we experienced extreme heat and humidity in our living area due to:
  A missing damper on the dryer roof vent
  Improperly sealed framing behind the electric fireplace
  
  
  These flaws, combined with **** issues, created such an unbearable environment where sealed gallon-sized water bottles in our pantry actually imploded and leaked from the heat.
  
  
  When we brought this to Atlantics attention, they acknowledged the issue and stated they could install transfer vents above the pantry and coat closet doors to help circulate air. That fix was never implemented. It was acknowledged by Atlantic and then forgotten.
  
  
  ?
  
  
  7. Request for a Different **** Subcontractor
  
  
  We are still formally requesting that Atlantic Construction assign a different **** subcontractor to investigate and resolve the ongoing vent condensation issue. After repeated service calls, multiple technician errors, and superficial fixes, we no longer have confidence in Kennedys ****s ability to resolve this issue.
  
  
  A new subcontractor offers the opportunity for a fresh, unbiased assessment and a more competent solution.
  
  
  ?
  
  
  8. Pattern of Avoidance and Shifting Blame
  
  
  Ive spoken with several neighbors who have experienced similar problems with Kennedys **** and Atlantic Constructionwhether ****-related or other construction quality issues. This is not an isolated incident.
  
  
  We trusted Atlantic when we purchased this home. That trust has been eroded by:
  Repeated failures to follow through
  Subpar workmanship
  Attempts to shift blame to the homeowner instead of addressing the actual problem
  
  
  By contrast, my previous home was built by DR ******* and their customer service was the exact oppositeprompt, respectful, solution-focused, and never accusatory.
  
  
  ?
  
  
  Conclusion
  
  
  We are not asking for anything unreasonableonly for our new-construction home to function as expected. That includes an **** system that does not drip water from a vent during the summer and a builder that honors its commitments to quality and customer satisfaction.
  
  
  We appreciate the BBBs involvement in helping bring accountability to this situation.
  
  Sincerely,
  ******* ****edys in our home due to repeated poor workmanship and failure to resolve issues.I have been in consistent contact with Atlantic Constructions warranty department, sending updates multiple times per week since the issue reappeared in warm weather. I have also copied Atlantics owners directly on these emails and specifically asked for a callback, which has been completely ignored. This is not a result of improper use; the problem occurs even when no one has entered or used the bathroom.I am requesting the following, and expect a formal written response through the BBB:1.A qualified HVAC subcontractor, other than Kennedys ************** to diagnose and fully resolve the condensation ************** or replacement of the damaged ductwork now punctured by a metal strap.3.Written confirmation that any resulting ceiling damage, water damage, or mold caused by continued moisture will be addressed.

  

  Business Response

  Date: 07/14/2025

  Atlantic Construction and Kennedys **** have remained diligent in their efforts to accommodate the **** needs at the **** residence. Contrary to Mr. ***** claims of poor workmanship and unresolved issues, our records reflect a consistent commitment to addressing all concerns raised. It is important to note that the issues cited have occurred only during periods of extreme temperatures, which are not uncommon in this region. 
  At this point, only one vent continues to experience issues, and we are actively working toward a resolution.
  The core issue appears to stem from homeowner misuse and expectations that exceed the systems design capabilities. Specifically, the **** system is not engineered to maintain an indoor temperature of 68F. Mr. **** has admitted his desired temperature of 60s in multiple emails. According to North Carolina state requirements, **** systems must be capable of maintaining 75 indoors on a ******************************* this home was designed to meet those standards.
  Additionally, a warranty packet signed by the homeowner on August 31, 2023, includes the following clause (I.) regarding heating and air conditioning operation:
  The system should be capable of maintaining a temperature of 78 degrees at five feet above the floor.
  Regarding Request #1, this has already been addressed. We hired an independent **** contractor who visited the home on August 21, 2024. In a written report, the contractor confirmed that the system is performing as designed per North Carolina standards. He did offer a few recommendations to fine-tune performance, which Kennedys **** has since completed. As a result, we are now down to one remaining vent issue. As previously noted, we are actively working toward a resolution for this.
  The independent contractor also observed that the thermostat was set to 68a setting that is outside the systems design parameters and considered unachievable under current conditions.
  Concerning Request #2, the metal straps referenced by Mr. **** are actually mechanical balancing dampers, installed to assist in optimizing airflow and system balance.
  For Request #3, the thermostat continues to be set in the 60's. As previously noted, this is not feasible and may lead to unintended negative consequences in other areas of the home.
  

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23593768

  Regarding Atlantics previous response, if there was any type of solution in progress, we were not made aware of it.  In fact, I e-mailed Atlantic on June 30th to let them know that the repair attempt made by Kennedys Heating & Air on June 25th had failed and the issue remained.  I sent this to their warranty department and several other e-mail addresses that included their leadership team.  I received one response on June 30th from the warranty department that this issue was being forwarded to our representative.  I sent four additional e-mails following-up and asking for next steps for resolution to the issue and I received nothing back from Atlantic. This shows a clear communication breakdown and leaves customers uninformed if any type of resolution is even being discussed.  As expected, I did not begin receiving responses from the company until I filed the BBB complaint.
  
  
  Secondly, I would like it noted that my initial complaint did not address any past or previously resolved issues.  Atlantic, in their initial response, brought up past issues by attempting to deflect blame for this issue on me as the homeowner and stating that they had multiple e-mails where I wished to keep the temperature of the home in the 60s.  I simply wanted to point out that it turns out we never actually wanted the house in the 60s and only thought we did, due to a faulty thermostat.  I have images of the device that was left with me by Atlantics other HVAC sub-contractor showing the inaccuracy of the temperature setting on the thermostat.  It was only because of Atlantics initial response that we started discussing past issues and I made it clear that once that thermostat was replaced, we no longer even desired to have the temperature set in the 60s and have been comfortable with the indoor temperatures since.  This had nothing to do with the vent condensation issue and should never have been brought up by Atlantic; however, since it was, it is only fair that I was able to state facts about other failures (admitted by ********* own technicians) during the same timeframe on the part of Kennedys H&A.  I think this paints a valid picture of historical failures on the part of Kennedys and every time they fail and have to come back out, its just more hassle and headache for the homeowner.  I dont understand why Atlantic would continue to want that for their homeowners.
  
  
  As far as the comment related to social media posts, I never said that I posted anything on social media I said Ive spoken with several neighbors who have also had the same or similar issues.  The bottom line is, the facts about what weve been through since moving into this home and my opinions about the quality of the work we received are simply that, facts and opinions.  If Atlantic is concerned about neighbors talking with one another in regard to the issues they have experienced, many also with the sub-contractor Kennedys Heating & Air, that raises a red flag and that is what is actually concerning.  However, its interesting that both Atlantic and Kennedys H&A have told us on different occasions, regarding certain issues, that we were the only ones in the neighborhood experiencing said issue, but after speaking with neighbors we find out that is not in fact the case.  In fact, its those comments from both companies that prompted us to reach out to neighbors in the first place.
  
  
  Finally, it is as if Atlantic is still not hearing my concerns at all.  Their comment in their last response of We understand *** ***** desire for lower temperatures; however, the current HVAC system is functioning as designed and within its specified performance range. is deeply concerning as I did not request any lower or particular temperature range in my prior comments.  Its as if they didnt even read it or are simply not hearing me.  This is not about lower temperatures, as we covered previously, that was addressed and the system is keeping the home comfortable.  This is only about an issue with condensation dripping from a vent register in one bathroom and Atlantic still trying to push Kennedys Heating & Air on us, when weve made it abundantly clear that we do not trust Kennedys to resolve this issue.  In addition, replacing the metal vent with a plastic one (as I stated previously) only provides a band-aid fix to an underlying issue.  The plastic vent will not show the condensation, but it doesnt address why there is condensation on that vent to begin with.  There is an underlying issue related to hot attic air infiltrating that particular vent and we are not willing to accept a plastic vent to cover up the issue.  Having a single vent register in the home different from all the rest would draw the attention of a home inspector, should we decide to sell the home at a later date, and would raise a red flag to them as to why that particular vent had to be replaced with plastic.  If Atlantic builds other homes, even this model, that do not have that issue and never have to have a metal vent replaced with plastic, then why is our home different?  Again, before they bring it back up, we are keeping the temperature in the 70s, not 60s at this point so that is no longer an excuse for them as to why this is occurring.
  
  
  I do not want to continue this back and forth where Atlantic continues to portray themselves as something different than what we, and other homeowners, have experienced.  The only acceptable resolution is below.  If Atlantic cannot accommodate this request, given the history weve had with their sub-contractor - Kennedys H&A, then I would request that the BBB close this complaint as Unresolved as we would rather hire a reputable Heating & *********** on our own than to have Kennedys Heating & Air back in our home.  We have no trust or faith in Kennedys Heating & Air.
  
  Based on some research:
  
  If only one vent is sweating, that usually points to:
  Poor insulation or duct leakage in that line
  Inadequate airflow at that register (cold air stagnates = cools metal)
  Higher humidity in that spot due to localized airflow issues
  Unbalanced system pushing colder air to that duct
  
  
  Fact: According to HVAC industry sources like ASHRAE and ************ isolated condensation often means that the duct leading to that register has a problem, not just the vent itself.
  
  
  The only reason a plastic vent wouldnt sweat is because:
  Plastic doesnt conduct heat as efficiently as metal.
  So it doesnt cool off as quickly = doesnt hit the dew point = doesnt show you the problem anymore.
  
  
  Replacing a metal vent with a plastic one only hides the symptomit doesnt resolve the temperature or humidity differential in that duct run.
  
  
  Its like putting a towel over a leakit may not drip on the floor, but the pipe is still leaking.
  
  
  ASHRAE guidelines (***************************, Refrigerating and Air-Conditioning Engineers) note that sweating vents are usually due to poor duct insulation, cold air stagnation, or improper humidity control.
  Energy Vanguard (respected HVAC blog) notes:
  
  
  Condensation on vents is a sign that somethings wrong in the system design, insulation, or airflownot that you just picked the wrong register cover.
  
  
  Replacing the metal vent with a plastic one does not solve the root cause:
  It only hides the visible symptom.
  The duct still likely has an issue (leakage, poor insulation, or airflow).
  The vent will keep dumping cold air in a way that creates localized high humidity or temperature drops.
  
  
  Given this research and these facts, the solution Atlantic stated they already had in progress prior to the BBB complaint was not a valid one, since ********* contacted me and said they would be replacing the vent with a plastic one.
  
  
  Acceptable Resolution:
  1. Send a reputable, and different, HVAC subcontractor (NOT Kennedys Heating & Air) to re-assess and fully resolve the issue of condensation on the bathroom vent.  To be very clear, we DO NOT want Kennedys Heating & Air in our home and using them to (again) attempt resolution is unacceptable to us, based on a history of issues with this sub-contractor.
  2. Fully resolve the issue causing the condensation on the metal vent and do not attempt masking the root cause with a plastic replacement vent to hide the underlying issue.
  3. Take responsibility here in writing for any other damage that might have been caused by the continued moisture on this vent register for over a year.
  
  
  I would also like to note that, though Atlantic continues to claim in this thread that they are all about customer service, the correct response from them on June 30th should have read something like this:
  
  *** ****, were truly sorry to hear that you are still having issues with condensation on your vent register after your recent visit from Kennedys Heating & Air.  We are aware of your historical issues with this sub-contractor and we apologize for that and are committed to ensuring we bring this issue to full resolution.  In order to ensure we are getting to the root cause of the problem, were sending ________ Heating & Air to your home to fully assess the underlying cause and ensure that we get the condensation stopped on this register once and for all.  Again, were very sorry for any inconvenience this may have caused you, your family, and your guests and please know that your issue is a priority for us and _________ Heating & Air will contact you within 24 hours to schedule time to ***** and resolve this issue.
  
  Thats what true customer service looks like and its sad that the customer is the one who understands this and the business continues to deflect blame.

  Sincerely,
  ******* ****

  

  Business Response

  Date: 07/21/2025

  We want to reiterate that weve been consistently working to address your request and have never stopped trying to take care of the matter. We are actively working toward a resolution, though it may not align exactly with the approach you prefer.
  We ask for your patience as we continue working through the process. The resolution will come through allowing us to complete the request.
  If you feel its necessary to hire someone else, that decision is entirely yours.

  

  Business Response

  Date: 07/16/2025

  At this point, all issues that Mr. **** has previously voiced have been addressed and resolved, with the exception of one remaining vent concern. We have had a solution in progress for this final issue well before the complaint was submitted on July 13, 2025. In fact, the necessary vent was ordered several days prior and was delivered to Kennedys shop on July 14, 2025.
  We remain committed to resolving this final matter and continue to work toward its completion. We understand Mr. ***** desire for lower temperatures; however, the current HVAC system is functioning as designed and within its specified performance range.
  Its important to note that continued references to previously resolved items and negative posts on social media are concerning, especially considering our consistent and documented efforts to provide resolution. We respectfully ask that the situation not be misrepresented publicly, as we have acted in good faith throughout this process.
  We appreciate your patience and understanding as we complete this final step.

  Customer Answer

  Date: 07/24/2025

   
  Complaint: 23593768
  
  I am rejecting this response because I don't know how much more clear I can be with Atlantic Construction that the only acceptable resolution is below.  I think we have made a very good case for why we do not want their sub-contractor, ********* Heating & Air, to assess or perform this work.  Atlantic asks for patience and we no longer have the time or the patience to have ********* attempt repairs multiple times in multiple visits for this issue.  We have already done that and they have not resolved the issue in multiple attempts, including one where Atlantic was present when they were assessing that exact issue last summer.  I do not believe it is too much to ask for Atlantic to own this issue, stop protecting their sub-contractor's poor quality workmanship (self-reported to me by ********* own technicians three separate times), and finally think about the customer experience.  Why any company would continue to try and force a particular subcontractor on a customer who has had such poor quality workmanship and experience from said subcontractor is beyond me.
  
  BBB: I believe we have outlined a solid case for why the resolution below is the only acceptable one.  As you can see from Atlantic's last response, they are not willing to speak specifically to who they are sending and what exactly will be done.  I do not want any further noncommittal answers from Atlantic Construction.  If they want to own this issue and are willing to agree to the resolution below, and specifically state their plan (which does not in any way include ********* Heating & Air for re-assessing the root cause or performing the repair when it is identified and does not list installing a plastic vent to mask the underlying issue), then we would be happy to work with them.  Otherwise, I'm asking the BBB to close this complaint as Customer Not Satisfied / Unresolved.
  
  Acceptable Resolution:
  1. Send a reputable, and different, HVAC subcontractor (NOT Kennedys Heating & Air) to re-assess and fully resolve the issue of condensation on the bathroom vent.  To be very clear, we DO NOT want Kennedys Heating & Air in our home and using them to (again) attempt resolution is unacceptable to us, based on a history of issues with this sub-contractor.
  2. Fully resolve the issue causing the condensation on the metal vent and do not attempt masking the root cause with a plastic replacement vent to hide the underlying issue.
  3. Take responsibility here in writing for any other damage that might have been caused by the continued moisture on this vent register for over a year.
  
  Sincerely,
  ******* ****

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22854721
  
  I am rejecting this response because:

  I'm not worried about what is store under house, I've sent multiple emails with photos attached of excessive puddling, and running water. The company did send an inspector to look again under house. The inspector told my wife that with the amount of water damage under the house that it can and could be damaging the foundation. Shortly after *** from Atlantic construction came and told my wife there is no damage and water is normal under the house. If was was a little puddling that would be ok. But it has excessive puddling and running water. Water it coming from underground. They did attempt to fix the issue by putting a sealant around the concrete foundation. But once again it's coming from underground. I would like for someone to come again. This is our home, and as they stated the "warranty" is expired. But when brought up before then they never repaired it. Everything in house was poorly built. 
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 02/25/2025

  We installed a wall vented crawl space at **************************. There are open foundation vents and a plastic vapor barrier on the ground. The Vents allow outside air and air in the crawl space to mix and travel in and out of those vents. It is not a conditioned space. The homeowners have expressed several times that they were upset they could not store furniture under the house. This is not a conditioned space and it is not a suitable place to store furniture. There will always be some moisture in the air naturally but we have not seen any sign of excessive moisture. Condensation under the plastic vapor barrier is normal. The foundation has been damp proofed and a drain installed at the lowest point to help with any moisture that is on top or under the vapor barrier. It is acceptable by code to puncture vapor barrier at low spots to prevent water from puddling but there was no puddling. The foundation was installed correctly, inspected by Johnston County inspectors, passed and does not have any issues. We have been multiple times and found no issues. We are willing to send a representative to look again. We received a warranty request last May after their warranty had expired. We honored that request anyway and addressed all legitimate warranty issues per the homeowner signed warranty documents. 

  

  Business Response

  Date: 02/26/2025

  Will we send an independent licensed General contractor to assess. They will reach out to homeowner to make an appointment soon. 

  Thank you 

• Initial Complaint

  Date:04/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a home from this company just over 12 months ago. For about 10 of those months there were no issues. But on the 11th month we began to have power issues; the lights would flicker, the breaker switches would trigger, and power would randomly cut out. This issue occured within the warranty timeframe, so we scheduled a repair with the office. However the repairman (a company hired by Atlantic Construction) arrived they looked around and said everything is fine, this isn't a big issue and it won't get worse and casually blamed the power company. We assumed this was the case, in good faith, and followed the advice of contacting the power company of the issues worsened. This last week the issues got worse frequency of the power fluctuations increased. As this occured we called the power company and they said is wrong and recommended seeking an electricians opinion. We then called independent electrician for a second opinion and they had bad news. They said it was possible wiring was installed incorrectly and that this needs to get fixed as soon as possible. Atlantic Construction did not follow through with their warranty guarantee, the communication from the company was terrible and the actual construction of the home by the company is subpar. As active duty military I do not have the time to be able to resolve these issues and expected Atlantic Construction to honor their warranty and have someone look into the issues I outlined in our sparce communication. I was wrong and used their internal hires to get out of repairing an issue they initially caused.

  

  Business Response

  Date: 05/13/2024

  Sorry we never got an email on this one from the BBB.  We resolved the problem the week of April 22.  ******************* at *************** is completed.

   

   

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  On 24 Oct 2022 Atlantic Construction agreed to cover the
  cost of the plumber that I had previously incurred. ****** was very
  helpful, and contributed to a very positive customer experience. This
  issue has been resolved in a professional manner, and I would like to
  thank all parties involved.
  
  
  
  
  

  

  Business Response

  Date: 10/18/2022

  We have a warranty process that is explained at the home orientation.  We also post all contact numbers on a sticker located in the electrical panel box(which includes the plumber). We didn't receive any calls, emails, etc. about this situation until after a plumber(hired by the home owner) went to the home and the work was completed.