We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Art and Culture

Barn Quilt Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Art and Culture.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Barn Quilt (artwork) from Barn Quilt Headquarters on December 2. Before I purchased, I asked if it could be delivered in time for Christmas. I was assured if I purchased "ASAP" it would be delivered in time for Christmas. I ordered minutes later. Later that day a **** shipping label had been created and was told it would be shipped in 2-3 business days. On December 7, the item hadn't shipped. I reached out to *** again. I asked why it hadn't shipped and said if it hadn't shipped yet, I would like to cancel my order, as it is a Christmas gift and I was concerned about it not arriving. *** then gave my info to the artist and said she would have the artist contact me. The artist then told me that the item I purchased was not available when I purchased it. It had been sold and never removed from the *** website. She had painted a new item and that was why there was a delay. This was never expressed to me by ***. I was never given the option of canceling my order or choosing a different item that could be shipped in a timely manner. The item was eventually shipped December 9 via ****. It last scanned after leaving the ***************, ** post office. I paid $140 for the artwork and $50 in shipping. They only insured the item for $100. I have contacted *** MULTIPLE times. They have not offered to make this right or refund any of my money. They told me to take it up with ****, but still, the item wasn't fully insured. I have copies of all of the correspondences between myself, the business, and the artist.

    Business Response

    Date: 01/07/2025

    The customer failed to provide valuable information to you.

    Please find attached the customer invoice which plainly states "all sales are final".  We are a commission custom art provider and once we produce an item (which the customer did receive), we do not issue refunds.

    Secondly, the item states "allow 7-10 business days for shipping" in the description.


    Customer Answer

    Date: 01/07/2025

     I am rejecting this response because:
    As you can see from the documents I had already submitted, on December 2 BQH said "This item will ship in 2-3 business days" in response to my query of if the item would arrive by Christmas.  The item did finally arrive.  However it was ONE WEEK after Christmas.  The item was delayed ONE WEEK due to the website not being updated and the item I purchased no longer being for sale.  The artist had to recreate the item that was presented for sale on the website and was sold to me, and had promised would be shipped in 2-3 business days.  No mention of this delay was ever made by ***.  Furthermore, in addition to these deceitful business practices the customer service has been horrendous, causing much stress to the customer over the course of the holiday season, continuing to this day.  Before I received the item I was even referred to as a "*****" simply for wanting what I paid for.  At the time that this complaint was made I had not yet received my items. As stated above, the item did finally turn up.  I am hoping the BBB makes other buyers aware of the type of service they can expect when dealing with BQH.  I attached the updated communication log between myself and the business.

Barn Quilt Headquarters is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.