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Business Profile

Air Duct Cleaning

Josh's Heating and Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Duct Cleaning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** came to our house in *********** in Nov 2024 to fix our unit. He said the compressor was bad and the board was bad. He replaced the compressor and said he had to order a new board. We paid him $2000 to get the unit fixed. Since our son lives in the house, we didn't realize until early March that the unit had not been fixed yet. We had another heating and air contractor look at the unit and they said that he wired the unit so the emergency heat would come on to heat the house during the extreme cold months and ran the electric bill up to close to $300 each month. After many attempts to get **** to fix the unit, he comes up with multiple excuses and promises that it will be completed. He even attempted to get an additional $500 out of my son to fix the unit. As of today, 4/4/25, the unit has not been fixed and requests for a refund have been denied and ignored. We have multiple text messages but too many to upload.

  • Initial Complaint

    Date:05/31/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** is a local HVAC technician who owns his own business named Joshs Heating and Cooling located in **********, **. I have worked with ****** in the past and have not have issues, but recently he has not been responding to me despite having paid him for HVAC services that have not yet been rendered. On 4/13/24, I paid ****** $200 for multiple services, including $100 towards a HVAC routine maintenance service contract. ****** never sent me a contract despite me requesting it several times. The contract is for two services per year, which he provided one service so far. Therefore, I am disputing $50 for the second half that has not been rendered since I can only assume he is now ignoring me so no future services will be given. Additionally, on 5/3/24, I paid ****** $416.12 for the installation of a filter for my HVAC ductwork. He had personal issues come up and I tried to work with him on several occasions to have the services provided later on. Unfortunately, ****** has not responded or showed up for the job and has started to ignore my text messages. ****** has possession of the filter part and has not returned my money or completed the job.

Josh's Heating and Cooling is NOT a BBB Accredited Business.

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