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Business Profile

Cat Breeders

Jollytime Ragdolls

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cat Breeders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    You will see this breeder has a reputation for a shady business if you type the business name. My cat was diagnosed with a congenital heart defect and passed away 4/28/23 (less than two years after we got her from ****). I reached out to **** to let her know and she apologized for my loss. That was it. No solution was offered. I left a negative review on her business page and she started hounding me with questions like she cared. I felt bad and thought we could work it out. BUT NO. She wants me to trust her diagnosis of a "viral" over my vet's diagnosis of a congenital heart defect. I am not sure why the doctors would lie about her heart. I even have x-ray pictures to show the cat's enlarged heart. We are so sad to have lost her.

    Business Response

    Date: 05/08/2023

    I received an email from ************************* stating that her cat had passed from a congenital heart defect, I was saddened by this news and gave my condolences. Within minutes she had already placed a negative review, I did not even have a chance to email back, to inquire on what had taken place with Cocoa. She states I am hounding her, all I have done is ask for medical reports and any proof that with was a "congenital" defect as my cats are HCM DNA tested and there are many reasons for an enlarged heart including viruses. In 9 days I have received nothing, not 1 medical report of any kind, including no explanation of the enlarged heart. I'm not stating blame or denying it, as a breeder of 18 years,  I want and need to know facts to know how to go about breeding the best kittens possible. Had I been notified when she took Cocoa to the vet and she was put down, I would have asked and paid for an necroscopy to show true cause. ***** states I do not  guarantee my cats, I do for 1 year and I ask for a necroscopy to show cause of death. She said she would not do a necroscopy even thou she sign a contract 

    Customer Answer

    Date: 05/08/2023

     
    I am rejecting this response because I trust what my vet says. She had her chance to make this right. I am not wanting anything further except to warn future customers of this business.

Jollytime Ragdolls is NOT a BBB Accredited Business.

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