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Business Profile

Mason Contractors

Set in Stone, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Set In Stone to tear up and replace concrete around the pool. The tear out was 6/20/24 and repour on 6/21/24. When we uncovered the pool 6/22 we noticed that they had damaged the coping and also 'overpoured' causing the coping to be uneven and push the liner out. They also did not set the metal cylinders for the railing appropriately causing us to not be able to keep the brackets covered to avoid injury. I texted *** and called him starting 6/24 and did not receive any follow up. He finally responded back on 6/26 and I told him what the issue was on 6/27. Kept following up until he responded again on 7/11 asking for pictures. I sent him the pics I uploaded here and I have called and texted repeatedly since then with no response at all. I also included my text correspondence with him so you can see the dates he was contacted. I would like my money back for the poor job as well as compensation to have the coping replaced.

This business is not BBB accredited.

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