We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving Assistance

Weeb Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Assistance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/10, I employed the services of Weeb Movers. I communicated with the owner about wrapping my couch and tv and I was assured that would get done. Upon reaching my final destination and going to unload the truck, I discovered that my tv and couch were not wrapped and the tv has suffered a scratched scream and the panel along the perimeter has also been damage. Physically the damages dont seem major so I plugged it up so that I could setup the tv and thats when I saw the black/blue light on the screen; seems like an ink bleed. *** reached out to the pro regarding filing a claim and I was dismissed. I have shared screenshots of the conversation I had with ***** prior to the job, and also me reaching out the moment I discovered the issue with the tv. I have also shared a photo before the loaders came which shows my tv was working perfectly fine. Im not going to be moving a broken tv across the country and the couch costs way more than the tv and I havent complained about the couch which did get scuffed up. This is about being accountable and doing the right thing.

    Customer Answer

    Date: 12/21/2022

    The address shared and the phone number were all provided to me by Thumbtack customer service. This business is not a brick and mortar business. They do not have an actual physical location but the address provided is where the owner resides. 

    Business Response

    Date: 12/23/2022

    So basically we packed ********* truck the best we could with the limited space that was in it. Her move was an out of state move so we dont use our padding on items for moves like that since those pads belong to us. The tv and everything else was fine when it was loaded into the truck and once we loaded the truck fully our services had ended at that point since that was all she had paid for. Everything that happens after that is no longer our responsibility so the tv couldve been damaged by the way the customer may have drove or maybe it was broken when they reached their out of state destination. 

    Customer Answer

    Date: 12/27/2022

     
    I am rejecting this response because:
    ***** and I had a conversation about my item being wrapped. Also he did not know about where I was moving to until after the job was done. I have the proof of our communication and if space was limited, why not notify me that theres no space for the tv and then let me figure out some other options on what to do. 

Weeb Movers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.