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Business Profile

Pest Control Services

Arrow Exterminators Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

This profile includes complaints for Arrow Exterminators Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Arrow Exterminators Inc has 2 locations, listed below.

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    • Arrow Exterminators Inc

      1600 N Main St Kannapolis, NC 28081-2318

    • Arrow Exterminators Inc

      PO Box 485 Mooresville, NC 28115-0485

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled termite service (7-******) before the termite renewal (******). They did not service my house. They billed me every month since I cancelled the service. They have not serviced my house and I have not paid. I have called and cancelled the service at least 5 times and have cancelled in writing since July 2024. I called and cancelled in January 2025 and then they billed me February 2025 when they have done no service for me. I want Arrow Exterminators, ***************************, ************, to stop billing me.

      Business Response

      Date: 02/21/2025

      I have spoke Mrs. **** and explained that she should no longer be receiving bills as we have cancelled her account. 

      Customer Answer

      Date: 02/21/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.

      Thank you. 

    Arrow Exterminators Inc is NOT a BBB Accredited Business.

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