Reviews

Review Details

• Review fromKristie D

  Date: 01/03/2024

  1 star
  I've been going to get service and oil change here for years, atleast 6 years. I always felt that they did right by me and I've always been treated with kindness. I am a female which sometimes being a female you don't know places to trust because they feel like females know less about cars. I know quite a bit, but unfortunately I can't do my own basic maintenance on my car. 5 days ago after getting my oil changed here I found out some things. I want to add that my vehicle is 6 years old and with only 84,000 miles. Always timely oil changes, change of tires, up keep is done. I came in for my normal oil change and left pleased. I had confidence that the oil was changed, new oil filter, full service as always. The very next morning, I heard knocking in my car, and as I drive it, it got louder and then lost power and knocking grew louder and my car completely stopped. After I had it towed to a mechanic they said it sounds like the motor was gone. They pulled out the oil stick and showed me that the oil was added not changed, just oil added. The oil was tar black in color but you could see where new oil was poured into it. Not even the filter was taken off. On my car you have your pull off a cover to get to the oil filter. Not touched. So basically the oil poured over into the pvc/motor and flooded it. After showing Mac that the oil was not changed and he told me that he would go get my car and look at it, He didn't. Then after going over there and confronting him about it, he said he'd send a tow truck then after that still waiting, he told the tow that I'd have to pay for it. There is no responsibility being taken on his part. He keeps brushing it off. Other mechanics don't want to touch it due to what Xpress lube has done. Mac keeps beating around the bush. A true Wolf in sheep's clothing. I recommend that if you go go there that you definitely check behind them before you leave the premises. Especially if it's an oil change

• Review fromMarcos S

  Date: 08/20/2023

  1 star
  ****Do not trust this business, owner, technicians nor their false advertising **** I am a Veteran who was in the triad area serving an outreach veterans event when my vehicle water pump broke. I had my vehicle towed to this havoline express lube in Kernersville NC on 7/22/23 for 2-3 hr job but instead took them 5 days to replace the water pump. I picked up vehicle on 7/27/23 and on my way home to Charlotte the check engine light turns on. Never prior to this date was ever on. Took vehicle in to BMW dealership and they discovered that the throttle body gasket was missing and a the lower mounting bolt was snapped to half. For this reason the intake plenum had to be replaced. Replacing broken bolt, missing gasket, new intake plenum and labor cost me $3510.54! I have attempted numerous of times communicate with owner and his only two responses was “let me look in to it” and “do what you got to do!” I even offered to spit this negligent damage repair cost that came to existence due to their false advertisement of having professional experience technicians which we know now is false! Including a lying unaccountable owner that truly only cares of his personal gain and not the commitment to honestly servicing vehicles for the great Kernersville community and awesome people of the Triad. If you have been in my shoes in the past here is the owner personal number, and don’t hesitate calling him or texting him requesting any reimbursement he owes you!