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Business Profile

Construction Services

Pendry Home Improvements, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/26/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In late July 2022 I contracted with Pendry Home Improvements to install Hardie siding (about 3.5 squares) on a house in Winston-Salem, North Carolina. Mr. Neil Pendry and I had a discussion by email in which I described our problem as having vinyl siding that was warping and so I needed non-warping siding. He recommended Hardie. Mr. Pendry quoted $2500, without further details about the product he would install. He finished the job and I paid him. My property manager later discovered warping and took photos that revealed he had installed vinyl siding, not Hardie, something he acknowledges. My efforts to contact him directly or through the property manager and get the correct product installed have been fruitless. Our agreement on the type of siding is documented in email and attached. The photos of the result are also attached. The best resolution would be a refund. I am open to replacement/completion with correct siding that accounts for the cost of the delay.

    Business Response

    Date: 11/02/2022

    Hey ****.  Hope all is well.  I received the complaint from ****. Spoke with him yesterday and everything has been resolved. We both agreed that bad communication between him and the property management that called me initially about the job. After my last communication with property management, I thought the issue was resolved but after receiving this bbb complaint then I reached out to **** immediately.  I take pride in my A+ rating with the bbb. 20 years in business and having served thousands of satisfied customers, It bothers me to have any negative feedback about my business. Let me know if you need anything from me. 

     

    Neil

    Customer Answer

    Date: 11/04/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, the refund we agreed to based on the facts of the complaint has arrived and I accept it.

Pendry Home Improvements, Inc. is BBB Accredited.

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