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Business Profile

Health and Wellness

Wilburn Medical Supply
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order ID: ***** Order Date: Dec 26, 2024 Grand total: $1,307.64 USD *** Tracking # 1Z92E0E10394571733 Wilburn sent the order to the WRONG address then had *** return it back to them. More than a MONTH and MULTIPLE phone calls later I still have not received the refund. For some reason, per owner's (**** Wilburn) direction, they want to refund a CC payment via check. It took them more than 2 weeks to "issue" the check but we never received the check after waiting for more than 12 days since the check was supposedly mailed (with no tracking #). Have contacted the company multiple times but they seem to be more interested in playing games. Refunding a CC payment should not be this difficult.

    Business Response

    Date: 02/13/2025

    Tell us why Our refund policy is to refund via check which we did. The customer called and was told the check was mailed. He called again and asked us to stop payment on the check and issue the refund back to his card because of the time that had elapsed. We did just that within 24 hours and the refund has been processed back to his credit card.We have spoken with the customer and he was satisfied with the outcome. He now has the personal cell phone of the President of our company if he has additional concerns. here...

    Customer Answer

    Date: 02/13/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

Wilburn Medical Supply is BBB Accredited.

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