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Business Profile

Mosquito Control

Mosquito Joe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mosquito Control.

Complaints

This profile includes complaints for Mosquito Joe's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mosquito Joe has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I contracted with Mosquito Joe in 2023, I prepaid for a set number of visits. I was very clear that there should be no additional visits beyond the pre-payment. The previous year, they had continued to visit my house after the pre-agreed visits. This year, they renewed my subscription without my permission. They claim to have sent emails saying I would be automatically renewed unless I let them know (I did not see these emails which probably went to a promotions folder). Since I was very clear in 2023 that I would ONLY pay for pre-authorized visits, I should not be charged for the visit they made without my permission.Automatic renewal was not authorized by me.

    • Initial Complaint

      Date:04/20/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had Mosquito Joe come and spray our yard once in 2022. On 20Apr2023, they came unrequested and sprayed our yard again. When I called to inquire why they performed a treatment that I hadn’t requested, I was informed that they notified me by email and text several times and I hadn’t responded that I didn’t want their service. I didn’t read the emails they sent because I thought the emails were for promotion. I thought the text they sent to me was spam. I didn’t open the letter they sent because I thought it was for promotion. I don’t consider myself a repeat/regular costumer as I only used their service one time. I told them not to bill me. Within minutes of termination of the call I received a bill. I should’ve have to cancel a service I never requested and they should not treat me as a recurring customer as I only used their service one time and that was over a year ago.

      Business Response

      Date: 04/20/2023

      The non-response of several emails, mailed letter, and a text and email reminder the day before is where the communication fell between the cracks.  Most of our previous year's customers that have not responded will continue with service like a lawn service.  But we do realize that a very small amount of customers do not look at the 5 communications from us in the last 6 weeks.  Because of that we have credited her the invoice and resolved the matter.

    Mosquito Joe is NOT a BBB Accredited Business.

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