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Business Profile

Sports Equipment

Longballbats.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website says 24 hour turn around and I paid for 2 day air shipping to get the bat back before a tournament. They shipped it out 24 hour later but not with the 2 day shipping I paid for. It's estimated to take 4 days, which will be after the tournament. I've emailed twice and I've messaged them on Facebook. Have not received a reply. UPS advises I request a refund from the business but I can get ahold of anyone.

  • Initial Complaint

    Date:01/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a heat rolling service from Longballbats.com. I shipped the company my son’s bat through priority mail from my local post office. On Longballbats website,they offer 24 hour turnaround service for bat rolling. I have contacted the company many times now by email, phone and FB. They will not respond nor have they sent the bat back. That was a week ago now.

Longballbats.com is NOT a BBB Accredited Business.

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