Complaints

This profile includes complaints for Doss Towing, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Doss Towing, LLC

  106 Scenic Dr King, NC 27021-9542

• 

  Doss Towing, LLC

  3840 N Glenn Ave Winston Salem, NC 27105-3831

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called doss towing Wednesday November 27th at 11:52pm to have a flat tired changed. They came out put on the spare and over torqued the lug nut stripped it out. I had a mechanic tell me how it happened that came out to replace the tire and couldn't get it off. Called doss towing back next day and spoke to the same man he said he told my roommate about it he did not They were only there 5 minutes and talked about sports. He refused to pay to get it fixed. Now the lug nut has to be cut off and it made the spare donut tire go flat.... horrible service I would never do business with them if I were you because they will only tear up your car and not try to help.

  Customer Answer

  Date: 12/16/2024

  They have not responded to me. I want my ****** refunded.

• Initial Complaint

  Date:06/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/13/23, ** State Highway Patrol contacted Doss Towing to assist us after an accident on Highway *** We were shocked when we received the bill, totaling an unbelievable $43,425.00 for towing our equipment approximately 8 miles. This is so far beyond the realm of reasonable pricing that I do not know where to begin. When we complained about the cost, they offered a "courtesy discount" of $3750, since they agreed that they did not use that much fuel to go 8 miles. Since we did not have any choice in selecting this particular service since State Highway Patrol contacted them, we feel this is a clear example of price gouging. This provider should be removed from the State Highway Patrol wrecker rotation, and we should be given a partial refund.

  Customer Answer

  Date: 06/19/2023

  I have not heard from the business in response to my complaint.

  
  

  Business Response

  Date: 06/20/2023

  Doss Towing, LLC
  3809 North Patterson
  Avenue
  Winston Salem, NC 27105
  336.745.1128
  
  
  To Whom it May Concern,
  
  On April 13th, 2023, we
  assisted with a recovery of a loaded tractor and trailer on Highway 52 that was
  involved in an accident. When we arrived on scene Service Transfer’s tractor
  and trailer had struck a vehicle that had previously been involved in an
  accident, after the tractor trailer struck the vehicle, he rode the guard rail
  close to 100 feet where he ended up resting against it blocking the fast lane
  of the highway. When we arrived on scene with our rotator and medium wrecker,
  we evaluated the scene and saw the tractor and trailer had lost all air
  pressure and the trailer tire was practically off the rim. We worked diligently
  to cage the trucks brakes and recover the tractor and trailer out of the fast
  lane of the highway since rush hour morning traffic was flowing so a third
  accident did not occur. A lot of effort was given to make sure Service Transfer’s
  truck and trailer was not damaged any further during the recovery. Once we
  recovered the tractor and trailer, we had another truck of ours follow our
  rotator hauling the tractor and trailer back to the storage facility closely
  just in case the tire did end up coming off the trailer no other vehicles would
  be endangered on the highway.

  Once we submitted the invoice to
  Service Transfer, ******** ***** called us to discuss the invoice. The only
  line items she questioned was the tractor and trailer recovery and the fuel
  surcharge. We explained to her we charge a 10% fuel surcharge on every heavy
  recovery we perform. This charge i**ludes, any fuel used, cleaning, detailing,
  and restocking our units, which keeps our trucks ready for the next emergency
  on the ** DOT Interstates. We also charge 45 cent per pound based on the GVW
  Rating of any commercial vehicle. In this case the tractor and trailer had a
  GVW Rating of 80,000 pounds.

  We told ******** we could work with
  her on the invoice. The recovery charge per pound was our standard recovery
  rate for any commercial vehicle accident so we could not discount this item.
  But si**e she questioned the fuel surcharge instead of giving her a percentage
  off, we would just discount the entire line item. She told us she was going to
  have to call roadside repair to change the trailer tire si**e it was off the
  trailer. We told her even though our office was only open 8:00am to 5:00pm Monday
  thru Friday we would open our office up anytime even after hours if needed free
  of charge. We also told her we would allow the truck and trailer to sit at our
  storage lot for up to 7 days free of storage o**e the bill was paid to allow her
  time to remove it from our lot. We have paid invoices from different companies
  for the same type of recovery service we performed for Service Transfer where each
  customer was completely satisfied with our recovery preformed and invoice rates.
  We did not have to offer a $3,750.00 discount off the total bill, free storage
  of up to 7 days, or 24-hour convenient access to our storage lot outside of business
  hours, but we did to be helpful and easy to work with since ******** stated the
  trailers load was urgent and had to be delivered in **** ******** by noon that
  Friday. ******** at Service Transfer was very appreciative of us for what we
  were willing to offer.
  

  Unfortunately, when a loaded
  tractor and trailer is involved in an accident blocking the fast lane on the
  highway this involves a recovery and not just a tow. We work diligently to open
  back the lane of travel on the highway, so another accident does not occur. It
  is very critical that we recover the unit and open the highway back as soon as
  possible to avoid another accident that could take place. Until this happens
  with no warning signs or traffic control our team, law enforcement, and Service
  Transfer’s driver is placed in dangerous situation. A car was already involved
  in the first accident, and Service First was involved in a second accident, so
  we made sure a third accident did not occur. We had over a million dollars of
  equipment on scene of the accident along with a safety supervisor and certified
  recovery specialist, with the cost of equipment and experienced personal the
  cost of such recovery does not run cheap. With our company’s fast response time,
  expertise, and efficient recovery; our team, law enforcement, and Service
  Transfer’s driver remained safe during this recovery which is our ultimate goal
  during any recovery. 

  Customer Answer

  Date: 06/20/2023

   I am rejecting this response because:
  
  
  
  
  This does not reflect fair industry-standard pricing. We understand all of the hard work that goes into recovering and towing crashed vehicles. However, the pricing was 4-8x higher than similar incident costs we have experienced. The pricing structure is unfair and unorthodox. Usually tow companies charge per equipment piece used or per hour, but not per pound. This is unfair and arbitrary.