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Business Profile

Car Wash

Auto Brite

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

This profile includes complaints for Auto Brite's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Auto Brite has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Auto Brite

      2717 W Vernon Ave Kinston, NC 28504-3343

    • Auto Brite

      4303 Arendell St Morehead City, NC 28557-2806

    • Auto Brite

      1311 Country Club Rd Jacksonville, NC 28546-6026

    • Auto Brite

      25728 US Hwy 264 E Pantego, NC 27860

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/28/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 19, 2022, I took my car to Auto Brite to get a basic oil change and they charged me $90, two days later my car broke down, I took my car to the mechanic shop and was told that my Oil Filter Housing was completely broken (Screwed on to tight) and it would be $750 to fix. I informed Auto Brite and was told that they did not damage my vehicle and was not going to pay for it. I want to make other people aware of what these folks are doing to people.

    • Initial Complaint

      Date:09/22/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The appointment I made was Tuesday September 20th @ 9am. I brought my car in for a detailing and the car left looking nearly the same as when I brought it in, but that’s not my biggest issue. The problem is that the car wreaks of fish. I’m told apparently this can happen from mixing chemicals. I brought it back for them to get the smell out because it didn’t smell like that when I brought it into the facility. The lady only sprayed the entire car down with ******. Now the car wreaks of fish and ******. The smell is overwhelming and won’t air out in the car. I have a problem with motion sickness and intense smells make it worse. Im having a problem driving my own car a mile without getting sick. I will now have to pay someone to get the odor out and change my filters. I’m so frustrated and the only thing I’m asking for is my money back. Or for someone to at least make sure they know what they’re doing when mixing chemicals. A car is a huge expense and I can not get in the car without getting sick. I don’t usually keep receipts so I attached the ticket they use for the car.

    Auto Brite is NOT a BBB Accredited Business.

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