Complaints

This profile includes complaints for Snappy Lube's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Snappy Lube has 153 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Snappy Lube

  7417 Knightdale Blvd Ste 107 Knightdale, NC 27545-8824

• 

  Snappy Lube

  21 George Dr Waynesville, NC 28786-1060

• 

  Snappy Lube

  218 Avery Ave Morganton, NC 28655-3103

• 

  Snappy Lube

  35 Belden Cir Franklin, NC 28734-8010

• 

  Snappy Lube

  473 E Broad Ave Rockingham, NC 28379-3754

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took car in for oil change (the first and only since I’ve owned the car) the oil drain plug was left out or not tightened all the way causing the car to leak oil and eventually motor locked up. I’ve tried contacting them and their corporate office with no response and a lot of run around I have all the documentation proving they were the only ones to work on car and I have paperwork for the diagnostic which I paid out of pocket

  Business Response

  Date: 06/06/2022

  We here at Snappy Lube take all customer complaints and/or issues very seriously. We try to work with anyone that may have any concerns. Our customers are our top priority. Regarding complaint #********, the customer in question owns a 2013 Hyundai Sonata 4cyl 2.4L sedan. They came to our establishment at 1602 Tarboro St, Wilson NC on 4/1/2022. Upon arrival the customer asked for an oil change. The technicians pulled the vehicle in and started looking over the vehicle. At our establishments we include a free 17-point check with all oil changes to help address all other services the vehicle may be due for. Upon pulling the vehicle in, the technicians noticed the vehicle was hesitant and sluggish, there was no oil present on the oil dipstick PRIOR to service. The customer was notified about this when the technician was going over the 17-point check review. Upon dismissing the facts, the car had no oil prior, they also declined all other services including, but not limited to, an engine cleaner and an oil treatment that would slowdown the burning of oil. So, we did just the oil change and sent them on their way. Protocol at our establishments have a 30-second code rule. Which insures a second technician puts a wrench on the oil plug and a hand on the oil filter to insure both are tight and secure after the first technician is done with the oil change. We always have one technician that drains and fills and then a different technician double checks behind them to minimize the risk for mistakes. Now on 5/12/22 the customer brought in an invoice from another shop. The invoice stats there was no oil in the engine. No oil plug in the engine. And the engine was seized up from lack of lubrication. This was the first time the customer reached out to us. The store manager took their information and passed it along to corporate. I received the complaint and customer information the next day and began an investigation into the situation. First thing to note is the vehicle drove 2,729 miles in the span of 3 weeks since the oil change was completed. Second thing to note is the fact that this vehicle with this engine has recalls for improper machining done at the manufacturing plant during the manufacturing process. Hyundai has recalled this engine for this reason. 2013 Hyundai Sonata Recalls | Cars.com. There are also several lights, alarms, and notifications that come standardly equipped on all modern vehicles that notify the driver if oil pressure and/or oil level gets too low. We also called the shop that the customer got the quote from. We spoke to the owner, and they confirmed there was no oil and no oil plug in the engine. He also stated that “it is very unlikely an oil plug stayed in for that long and then just fell out”. With everything taken into consideration, and as unfortunate as it is, we did not find any wrongdoing nor any neglect on our side. We were up front about the lack of oil in the engine from the start. We also double checked the oil plug and oil filter before it left the shop. They drove 2,729 miles since it was serviced with no complaints of any leaks up until the day the engine seized. Hyundai and Kia have multiple recalls on the 2.4L GDI engines which have a known seizing problem. We highly believe the customer removed the oil plug prior to having it towed, in hopes of benefiting from this unfortunate event. We take our customers views and values very seriously and will continue to do so. Thank you.

  Customer Answer

  Date: 06/08/2022

  
  Complaint: ********
  
  I am rejecting this response because: non of these services wer offered no 17 point check or anything, as a disabled person I took my car there trusting that I would receive great service as I have on all my cars before , but this is not the case this, why would I purposely remove a plug from my only source of transportation something that I rely on daily to get me back and forth to BOTH of my jobs which are now in jeopardy because of their lack of attention no matter what a drain plug shouldnt come lose for any reason if properly tightened 
  
  Sincerely,
  
  ****** ******