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Business Profile

New Auto Parts

Auto Zone, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

This profile includes complaints for Auto Zone, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Auto Zone, Inc. has 41 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Auto Zone, Inc.

      7205 Knightdale Blvd Knightdale, NC 27545-9268

    • Auto Zone, Inc.

      908 W Cumberland St Dunn, NC 28334-4714

    • Auto Zone, Inc.

      1351 Weldon Rd Roanoke Rapids, NC 27870-5109

    • Auto Zone, Inc.

      401 S Madison Blvd Roxboro, NC 27573-5431

    • Auto Zone, Inc.

      4225 North Carolina Hwy 11 S Winterville, NC 28590

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/19/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned an item I purchased February 3rd, 2024, on February 6th, 2024, as the part was incorrectly labeled as compatible with my vehicle. I have not received this refund charged back to my account to this date. I contacted the companies online support chat after 5 business days to verify that it takes 3-5 business days to process for the return to be received and I should have it by the next day, which would have been February 14th of 2024. After I checked my account for the refund and saw it was not present I filled out a form using the company's website in regards to the issue and was later emailed by a **************** Representative asking for information regarding the transaction, and received a follow-up on February 15th of 2024 stating the information was forwarded to a regional management team and I would be contacted within 24 business hours. I had also returned to the store location on February 17th of 2024 as I was not contacted on February 16th in regards to a refund, and was given instructions to contact a phone number that I had to leave basic information regarding the transaction in a voice mail and await contact again.At this point it will be two business weeks tomorrow, February 20th of 2024

    Auto Zone, Inc. is NOT a BBB Accredited Business.

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