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Business Profile

Furniture Stores

G's Live Edge Furniture

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Furniture Stores.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/27/2023

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid G's Live Edge Furniture $2000 cash on 3/16/2003 for the commission of a live edge dining room tabletop to be delivered in June of 2023. The seller missed delivery in June and would not return calls or texts for a month. After numerous calls and texts, the seller promised delivery in November 2023. The seller missed delivery in November 2023. The week he was suppose to deliver it he again ignored texts and phone calls. I have since requested the seller refund my payment and return the table legs. The seller has been promising a refund and returned the table legs I paid for and provide him. The seller says he will provide a refund when he has the funds but keeps extending the date. I have a receipt for the $2000 paid to G's Live Edge.

    Business Response

    Date: 12/30/2023

    I have offered a Refund and am waiting for it to be picked up

     

    **************

    Customer Answer

    Date: 01/02/2024

     
    I am rejecting this response because:
      I have not received a refund. As you can see in the attached screenshot, the owner confirmed he doesnt have the money for me and cursed at me.

  • Initial Complaint

    Date:11/02/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Visited business on 5/28/22, ordered custom ** stand for $900. Asked owner when it would be done. Answer: "Give me five weeks." Owner requested payment in full, issued check that day. Check cashed on 5/31/22. After 7 weeks, called for status. Call never returned. Made several subsequent calls and went to business in person twice. The first, 7/12/22 at 2:30 pm. Owner was there eating pizza. We asked about the ** stand and the owner said, "Right now, I'm only interested in my lunch...I'll call you." Assistant ******** was present. He never called. The second visit was 8/16/22. Owner was not available, assistant ******** apologized and said she would "get him moving and give us a call back." Never heard back.Sent certified letter on 10/17/22 requesting refund. Owner never responded. It has been more than 5 months since we ordered the ** stand. Not interested in the ** stand any longer, or doing any further business with the owner. Requesting a refund of our $900. (Please see attached)

G's Live Edge Furniture is NOT a BBB Accredited Business.

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