Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired College Hunks of ****** NC to move me from ** to ** on April 7/8, 2025. When the moving truck arrived, it was too small for my belongings but the moving guys packed it very tightly by literally putting all of my stuff on the sidewalk and fitting it like a puzzle. As a result, many items were damaged. I reported the worst of the problems and after a couple of emails, received a response that indicated I would receive $200 for the repairs. The email requested that I confirm my address for the check to be sent but have received nothing. No emails or phone calls are returned. My move was $4248 so a mere $200 for damages for a poorly planned move should have been sent promptly. I feel like I have been scammed by this company.

  Business Response

  Date: 05/19/2025

  My response to your inquiry: 

  
  

   Please see the response below that was sent to the client after she posted a 1-Star Review on ******.  In transparency, this client had two small damages and was not our client, her mother was.  This is the daughter of the client making these negative claims, yet we responded to her as if she were the client.  Her damages on almost 8000 lbs of transported property on an interstate move was $200.  This is way below what most movers would consider negligible damage.  Her attempt to cause economic harm to our business by posting this review, in fact gave us the opportunity to point out that although we enjoy a 4.9 ****** review rating and we are the most reviewed mover in the ********* region, we are not perfect, yet we did everything possible to provide a safe and economical move.  We did our best to satisfy the needs of this client as we do with all clients.  You are welcome to resend her the response below which is also posted on Google.  

  In closing, it is my understanding that the BBB strives to protect small businesses as much as the consumer.  In this case, the daughter of our client sought to discredit our business and cause us economic harm by use of ****** with a review that is completely without merit.  As an example of the lack of merit, it is customary to stage furniture next to a truck when "cubing" out the load to make sure damage is minimized.  In this case, the mother and daughter were in a duplex situation and items were being brought out and loaded from both apartments.  As I point out in my response to her review, the tighter you can pack a truck when cubing, allows you to minimize damage and also create the most economical situation for a client.  We could have very easily charged for an additional truck, but we did our best to avoid that and in fact did.   In closing, I am interested in meeting with one of your representatives to better understand the value of BBB and how we can better work with you.  If you look at our ****** reviews, you will note that although not perfect, we seek perfection and very few movers have a profile such as ours.  Please contact me at ************ to schedule time to meet.  You can also send me an email:  ***********************************************************************************************************  I am the owner of the busines.

  
  

  
  

  
  

  No moving company is perfect and we certainly don't claim to be.  This is proof that we in fact are not perfect, but to say "stay away" is a bit unreasonable, particularly considering a review like this is very unusual for us.  In response to your feedback, that we used "too small of a truck," you were moved on a 26' Move Van.  That's as big as they get without crossing over the 26K non-cdl limit.  Once you go beyond 26K pounds, there is a requirement that the driver have a CDL, and the rig be rated for greater than 26K lbs. That increases your moving expense.  As you were right on the edge of the weight and volume for a 26' move truck, we knew it would be tight.  We could have added a second truck to your interstate move, but that would have resulted in more expense for you.  Instead, your crew worked extra hard to pack your truck tight.  A tightly packed truck is a good thing in that it limits movement of property and actually reduces damage potential.  Your check was mailed and we did not refuse to respond to your emails or phone calls, we have simply been very busy over the past couple of weeks and our claims agent has been working away from his desk.  You were responded to and a check for the small damage you experienced was mailed.  Your mover has been with us for nearly five years and is a consistent 5-Star review recipient.   He did his best to move you as economically as possible and was proud that he was able to avoid the need for a second truck.  This review, while deserved, causes me concern as we will no longer seek to reduce the need for a second truck and increased expense to the client when volume and weight limits are close.  We always regret damage. Your damage claim was for two items yet you make it sound like a lot of your property was damaged.  That was not the case.  We are truly sorry you had a negative experience with us as that is not at all our desire.