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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/22/25 paid for next day air delivery service for a package that was to be delivered on 3/24/25. It was not delivered until 3/25/25 and when I went to get resolution I was told I paid it was a suggested delivery date. However thats not what is printed on my receipt. I also paid for the same package to be expedited back by 2 day air and was told the same thing. That its a suggested delivery date. But that is not what I paid $81.99 for the next day air service and $52.25 for the 2 day air service. Had they been honest and told me it wouldnt be delivered as I was paying for, then I would have saved a lot of money and shipped it by ****. The manager was unapologetic, uncooperative and had an uncaring attitude. They were not interested in refunding my money as I asked. They said they would send a message to corporate and it would take two weeks. It would be up to corporate to refund me, but only if they found that I deserved one. This is completely unacceptable business practices. They need to be held accountable and people deserve their money back. I can only imagine how many people they scam every year.

    Business Response

    Date: 04/17/2025

    This package was created on 3/22/2025, which is a Saturday, All packages dropped off on a Saturday or Sunday are not picked up by *** until Monday evening at 5:00 PM.  Which means all next day air will be delivered on Tuesday 3/25/2025, which is when the package was delivered.  This is why *** denied the claim.  We, as "The Ups Store", do not control drivers or deliveries once they leave our building, nor do we approve or deny any claims related to late deliveries.  This was explained to the customer, but she did not want to hear it.  

The UPS Store is NOT a BBB Accredited Business.

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