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Business Profile

Plant Nursery

Philips Nursery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plant Nursery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/24/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went to Philips to purchase a Japanese Maple tree. ******** drove me by golf cart 3/6 to a tree. It had no blooms. I said to her are you sure this will bloom it looks dead. She responded oh yes it will bloom. I payed $325.00 for this tree.About the first of April, some of the tree bloomed. The other half was dead.I waited a few more weeks to see if it would bloom in warmer weather. It did not. I called Philips on 4/18, explained the situation and was told you had the tree over a month we do not guarantee plants. I explained I was waiting to see if the tree bloomed. All she kept saying was you had the tree over a month. I asked to speak to the manager and she said he was gone. I said I would call back. I. A few minutes **** called me. I explained everything and he gave me the same answer, he told me to go and cut the branches down until I saw any green. If there was no green then I had to cut all the branches off.They would not compensate me in any way. They sold me a 1/2 dead tree.NOWHERE on my invoice or receipt or in their office does it say there are no refunds or that they do not guarantee plants.

    Business Response

    Date: 04/24/2023

    The lady bought this *********/6 and did not contact us till 4/18 about her tree.  None of our Japanese ****** are dead.  That is correct we do not warranty any tree that has been planted in the ground and left our lot because we do not know how the tree has been taken care of or do they even water.   In March there is no blooms in our area, due to there is still a frost to come and still cold weather.  We also did have another frost hit and freezing temperatures come after she bought this tree.    The lady explained to us that she had to leave town for 2-3 weeks and she did not water this newly planted tree in the ground for over 2 weeks.    This is the reason we do not guarantee plants.    She did not take care of the tree and expects us to replace a tree that she spent this much on and never watered it.   Plants, Trees, Flowers all die if not taken care of just like other living things.   

     

    We are not replacing this tree, no matter who she keeps calling and complaining on us about!   I am now complaining that she took a nice tree that we nurtured and took care of for some time, and she killed it by forgetting to water it for over two weeks!  We take very good care of our Plants, Trees and Flowers and very proud of our operation!   

     

    Thank you,

    ******** Nursery

Philips Nursery is NOT a BBB Accredited Business.

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