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Business Profile

Water Services

Brunswick Regional Water and Sewer H2GO

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ever since I purchased my first home in October of 2020 H2GO has been my only option for water. My home has its own personal septic tank located in my back yard. After a year or so I was reviewing my water bill and I noticed I pay for water and a separate charge for sewer. I called and asked what this meant and the told me they installed septic tanks in the front yard of each house in my neighborhood and that their septic tanks are connected to the sewer lines. Now everyone else in the neighborhood has visible septic tank lids in their front yards except for me. I called back and was given a number to the contractor who watched over the instigation. He told me he remembered that the original home owner made them remove the septic because he didnt want to pay for it. After I learned that I spoke with the person in charge of finances at H2GO and he refused to refund me or to remove charges from future bills due to the fact that I could connect to the sewer without them knowing. Now in their customer agreement I can be fined if I alter or tamper with any of their equipment or property without their permission. Why penalize me over a hypothetical? The sewage charge is roughly $30-$40 each month depending on water usage. The sewage charge is always more than the charge for water. Also to top it off I have to pay for my septic tank to be cleaned while everyone else gets theirs cleaned for free and we all pay the same rates in water and in waste, yet my waste goes back into my own yard. I havent found a lawyer for this but charging for a service they are not providing me cannot be legal.

Brunswick Regional Water and Sewer H2GO is NOT a BBB Accredited Business.

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