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Business Profile

Dock Builders

M and M Docks, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dock Builders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to build two piers. I was informed that they had finished one pier and was starting the next pier. After paying them for the first pier I was told they still had to install the cross braces which they never did. I have made many calls and text with no reply. I need the cross braces to be installed so the pier want fall in the lake.

    Customer Answer

    Date: 09/22/2023

    I have not heard from the business in response to my complaint.  

    Haven’t received anything from this company

     

    Sent from my iPhone


    Business Response

    Date: 10/10/2023

    To respond to the complaint for not installing the crossbracing. With the water levels being as high as they have been in the past several months we had to wait till the water drops at his location to install the crossbracing. At the time of build the house was up for sale so the job had to be finished with a deadline. When it comes to water levels we can't go by a customer's deadline. If the water is down now we have no problem installing crossbraces. 

    Customer Answer

    Date: 10/10/2023

     I am rejecting this response because:

    M&M dock builders has told me the job would be finished at least 5 times since I hired them. 
    the water was so low that they didn’t even drive the post. Can’t tell me they couldn’t finish the job. They promised to start the next pier beside this one and never started the work. 


M and M Docks, LLC is NOT a BBB Accredited Business.

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