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Business Profile

Racing Cars

Strickland Performance and Race Cars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Racing Cars.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ************ grudge package tank for a ******** ***** on 3/14/2023. Also ordered front fender brackets to make a Busa fender fit a ****** paid $75 for this part. When purchasing the tank they stated they were 4 weeks out. I understood this as its the season for racing. I sent out many calls the end of April to get un update and got nothing back. Messaged them on Facebook and got an email stating tank was complete but the tank shell was about a week out then ship. Im have called a few weeks later and left messages on their phone 1-336-237-1018. Sent them a few more emails on 5/7/2023, 5/15/2023 and then this past Tuesday 6/13/2023. I got nothing from any of them. Also today 6/15/2023 i called and got a message stating answering machine is full and cant accept any more messages. I paid $1,150.97 for this and feel im getting scammed or getting the shaft. Please help **** ******** ************** I cant send pictures on here but could email them from my phone.

    Business Response

    Date: 07/17/2023

    Yes ma'am, my name is J**** Strickland we spoke earlier on the phone concerning **** ******** regarding the customer stating he didn't receive what he has paid for. As I explained to you on the phone, we can give estimated times over the phone or email, the time is not a set-in stone time there are a lot of factors that can alter build times. As I stated we are not a cookie cutter fabrication business, as also stated we build products that no one in the entire world offer. We have a customer base that reach around the globe we are a lean manufacturing company which mean we order and process enough materials for so many orders at one time that's why we state on our website build times can vary from the stated build time on our website. So, if you order a custom one-off piece in the middle of our order cycle your order will be figured in on the next material order and process accordingly. With the order at hand, he put in the notes details that changed to the build process of our design. I'm sorry for Mr. ********'s order delay but we are near completion of his order and will update with a email containing his tracking number. Also, we have reach out to Eric by email and never get a response we ask him to please Check his spam folder if he is not receiving emails. 

    Thank you and please don't hesitate to reach out if you have any questions

     

    Sales Department 

      Strickland Performance 

     

     

    Sales Department 

      Strickland Performance 

     

Strickland Performance and Race Cars is NOT a BBB Accredited Business.

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