We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Tree Services

ATarborist LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor found through ****. ******* and associate visited property to assess and provide estimate. On 10/29/22 the contractor provided itemized contract. Contractor advised the process would be 5-7 days to complete. I signed the agreement and wrote a check for the deposit of $2800. The contractor and associate cleared yard of trees excluding some tree stumps. From then, the job was extremely prolonged by contractor as he constantly made excuses why he could not proceed, mostly his personal life matters. The same growth had to be cleared 3 times as it was overgrown due to inactivity. Eventually he dug the footing for the retaining wall which sat for 6 months. It was then filled and contractor had someone he subcontracted for the retaining wall come survey and provide estimate. The subcontractor and contractor agreed to $6000 for retaining wall labor. The contractor asked that subcontractor be paid directly, which they requested payment by personal check. Contractor requested payment made to himself in the amount of $1200 for materials by cash app paid 08/07/23. Work was prolonged as contractor stated he was unable to find block for wall w/ what remained of $1200 he requested . Contractor dropped off used materials he sourced and the sub contractor completed 90% of retaining wall in three days starting 09/18/23. The subcontractor had to correct area on one side of wall footing to complete the wall resulting in labor and material costs of $600 to subcontractor. The contractor never mentioned having obtained permit or structural engineer inspection. I arranged city employee structural engineer inspection on my own, as contractor refused to. The work failed inspection as the footing was improperly done and wall not filled. The contractor stated he is unaware of when he will return to continue what he believes to be passing work. Inspector advised **** needs demoed & built to code. I am requesting refund of all monies I have paid and cost for needed demolition.

    Customer Answer

    Date: 02/21/2024

    No other address given 

ATarborist LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.