Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased/adopted a male cavapoo puppy from Jones Farm on May 17, 2023. To-date we have met all the requirements of the puppy adoption contract as stated by the breeder (Amy J****). Breeder had puppy micro-chipped prior to us picking up the puppy, which we were made aware of in the adoption contract. Breeder's contract stated that she would release the microchip registration to us upon proof that puppy was neutered, which she did. However, it was NOT stated in the breeder's contract, nor were we ever made aware, that we must leave the breeder listed on our puppy's microchip registration as the secondary contact in the event that our puppy is missing. The breeder also never made us aware until releasing the microchip registration that there is a small annual fee required by the micro-chip company. When we registered as the owners on our puppy's micro-chip, we requested that Jones Farm be removed as the secondary contact so that we can name our own secondary contact but were told by the micro-chip company that Jones Farm must remove their information since they had the puppy micro-chipped. When we asked Jones Farm to remove their information as the secondary contact, the breeder refused stating that she is a "reputable" breeder and that is the practice of reputable breeders. I can accept the small annual fee required by the micro-chip company, though it would have been nice to know in advance, but the puppy is six months, a part of our family, and the breeder should no longer have any input as to who is listed as contacts on our puppy's microchip. My chief complaint being that the adoption contract for our puppy does not state that we are required to leave Jones Farm listed as the secondary contact on our puppy's micro-chip and yet Jones Farm refuses to comply with our request to remove their information from our puppy's microchip.

  Customer Answer

  Date: 09/25/2023

  See attached puppy adoption contract as requested.

  

  Business Response

  Date: 10/06/2023

  We have spoke with ******* *******.

  We have agreed to remove Jones farm from the microchip and ******* has agreed to remove this complaint. Please see pictures of the corresponding conversation.

  Sincerely, Jones Farm
  

  Customer Answer

  Date: 10/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and I accept it.

  Please remove this complaint from Jones Farm as it has been resolved to my satisfaction.