We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

MBA Roofing of Lincolnton
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MBA Roofing gave me an estimate of about $27,000 to replace my roof. Built into this estimate are contingencies that anticipate additional costs such as the replacement of underlayment. The job is finished and I have been sent a final bill of $35,000. The final bill outlines a number of extras, all of which seem to be covered by the original estimate. Additionally, I was neither told about any additional costs or asked to approve additional costs during the course of the work. I was simply sent a bill that was about $8,000 higher than the estimate. I have contacted MBA and requested an explanation for the difference in costs. Though I was assured the representative would be in touch, I have not heard anything.

    Business Response

    Date: 11/18/2023

    Right now the salesman has set up a meeting with the client to resolve the complaint. Once something is resolved, this will be updated.

    Customer Answer

    Date: 11/20/2023

     
    I am rejecting this response because:

    I have to study the original estimate, which had additional expenses built-in. Though I appreciate MBAs efforts in reducing the invoice, it is still several thousand above our original agreement.

    If, after looking at the numbers, the offer is fair, then we will accept it


    Business Response

    Date: 11/27/2023

    A revised invoice was sent to the client and we are waiting on his response. 

    Customer Answer

    Date: 11/28/2023

    We have paid the original estimate amount of $27,751. We are still investigating the additional charges to see if any of them are justified

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Year was 2020. We paid$4100 for a roof for my home. The business was MBA Roofing at ******************************************************************. The problem is the shingles on side of home is bowing up. Called and left emails about the problem. The shingles as a warranty. They say they would send someone out. But its been over a week.

    Business Response

    Date: 10/18/2022

    Hey *****, so sorry someone has not been out to check on your roof yet. We will have someone out there today to take care of you. 

    Customer Answer

    Date: 10/19/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

MBA Roofing of Lincolnton is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.