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Business Profile

Electrical Contractors

John's Pump and Electric

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In Aug., I contacted ****** *************************** for services related to a conversion of a laundry room. The project scope was to add a wash tub to an existing laundry room. The services requested of ****** Pump was to install water & drain lines (spliced from the existing water and drain already present in the room). On Sept. 4th, the service date was scheduled for 9/9. Later, a phone conversation occurred in which additional details were provided, that included a request to have 2 separate visits; 1 to run the lines and another to install the cabinet/attach lines. The reason for the 2 visit request was the understanding that drywall would need to be repaired prior to the cabinet being attached to the wall. ****** Pump arrived at my residence on 9/9 at approximately 1:30pm. Upon arrival, I reiterated to the employees that the wall was not finished. At no point did I request to have the cabinet attached to an unfinished wall with holes in the drywall. Furthermore, I did not request to have the cabinet assembled. The service that was provided lasted for 4 hours, in which they assembled the cabinet, cut the drywall, installed the ************* lines (water lines are not level) and then attached the cabinet to the wall which straddled existing holes in the drywall. Upon seeing the completed work I was shocked and asked for an invoice, in which it was stated it would be mailed. Days later, invoice was received. I immediately contacted them, acknowledged the invoice ($480 for labor) & asked to discuss. No response. I made two additional phone calls, no response. On 11/2, I made a payment that covered the parts & tax costs. On the morning of 11/8, I finally had a verbal discussion in which it was stated "we have other customers" and that they would be taking me to court for non-payment. I advised them I had no issue paying for the labor but I wanted to find a resolution to accommodate the poor service and the additional costs incurred to repair the drywall.

John's Pump and Electric is NOT a BBB Accredited Business.

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