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Business Profile

Auto Financing

RRD Financial

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Financing.

Complaints

This profile includes complaints for RRD Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

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RRD Financial has 2 locations, listed below.

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    • RRD Financial

      11201 E Independence Blvd Matthews, NC 28105-4715

    • RRD Financial

      1544 Matthews Mint Hill Rd STE A Matthews, NC 28105-4623

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/21/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot find a way to remove myself from all print materials in my home, such as SAVE. They are hiding the info which is misleading. I want a simple, easy-to-find way to remove myself from ALL their print materials, which I never asked for.

      Business Response

      Date: 04/07/2025

      Hello-
      I have no records of your name or information.  Also, the description of the complaint doesn't align with our business practices.  We do not mail materials.

      Please provide more information or copies of what you are being mailed and I will try to further assist.

       

       


    • Initial Complaint

      Date:07/02/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ok so in the past I had financed a black 2012 ***** Civic SI two-door, five speed manual. Long story short I fell behind on payments, due to a layoff I had relayed that to them a day or two later they persisted on coming to my house and repoed the vehicle without even giving me any prior notice about it so I only recently found out that they hit me with over $7000 on my credit report and I am contacting you guys to dispute that off of my credit report no damages were done to the vehicle. It was in pristine condition just the way I had bought it from them so my thing is they shouldnt have charged me that much money on my credit report. I was starting to wonder why I was having such a hard time financing vehicle, and now I know.

    • Initial Complaint

      Date:04/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is I will say feels like to me harassing me about my insurance policy coverage which since day one of purchase they just gave poor service. Just recently they have been calling me harassing me about my policy coverage with State Farm I have always had coverage but they are charging me a extra $50 onto my bi-weekly bill saying we need proof of your insurance coverage again cost of living gas food and utilities and they are charging this charge to people because one doesnt have the time and feel as though I should not have to pay for that. I have purchased a vehicle from them before and they have never been like this with just bugging me about that I have other things going on with a one person income so yes I refuse to pay that fee with my $250 bi weekly payment and I have been paying this extra since march and its almost May

    RRD Financial is NOT a BBB Accredited Business.

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