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Absolute Automotive Care

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The week of June 15th, I scheduled maintenance for my car with ****** owner of ABSOLUTE AUTOMOTIVE CARE. I cash app'd a payment to $Heritagefoundation in the amount of $251 due to his request so he could buy necessary items to complete the service. He was to arrive that Friday the 16th at 2 pm but called and said he's running late. Later that afternoon called and said he's still running late and had to do something with his wife. He said he could still come later and would be extra quiet not to disturb my neighbors. I said we can wait till tomorrow, Saturday the 17th and he promised to be at my home by 8. Saturday morning he texted saying he was in motion getting food and would call when outside at 7:58. That was the last time I heard from that individual. I texted at 9:11 saying I've been waiting and that I have church at 12 how much longer and no response. From June 17th to June 26th, I have 18 texts of where I sent my name and number. I've made several calls and wrote one email with no avail to this day. This is irresponsible and I feel taken advantage of better yet robbed. I've contacted my bank and they are reviewing but I'm not 100% sure I'll get my money back. Please help bring resolution to this situation and help others not become a victim of the business. Sincerely *********************************

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