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Business Profile

Construction Services

Keyway Construction & Roofing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/12/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked for a quote to replace rotten facia boards and window trim on house. **** verbally quoted $3000 initially and then I asked how much to do all the door and window trim and he said $3600. I also asked in the same quote about replacing a few wood siding sheets. He sent me a quote by text and at the time I didnt realize someone at his company had signed my name. I knew that I had to pay for the siding materials and those were not a part of quote but ended up being $67 each and he first billed in the attached invoice for 14 sheets and we counted only 9 so he adjusted. As I told him the material and entire job was absolutely not ***** he then texted me hed do $11000. He knows he tried to cheat me and refused to show me the material list of cost too. When job was completed he handed me an invoice for ovy$***** dollars! So I was shocked because I knew the ballpark of the charges. I had 2 other contractors tell me had taken me for a ride. We measured and factored in waste materials etc and it was actually well under the $8100 I gave him. At $8100 he is still overpaid but I wanted done with him. He still wants rest of money. I never signed anything and certainly never wouldve agreed to over $*****. Can someone help me please! Attached is the only quote and invoice received. In addition to the $2100 showed paid on invoice I also paid 3 Zelle payments of $2000 each fora total payment of $8100. So I went from being quoted $3600 to over $***** with no indication or explanation nor did I or ever agree or sign an agreement like this

    Business Response

    Date: 12/29/2023

    This response has been provide verbally to BBB. 

     

     

    The business owner ******************************* has stated he will be taking the consumer (*********************) to court.

Keyway Construction & Roofing is NOT a BBB Accredited Business.

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