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Business Profile

Electrical Contractors

Touchstone Electric

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initial quote was giving for smoke detectors to be hardwire. Smoke detectors were not hardwire and it was brought to the companys attention. I was told I wouldnt be charged for the hardwire and would only be charged for the replacement of smoke detectors. I paid the balance without noticing the hardwire was still included. Ive been calling the company to no avail.

    Business Response

    Date: 05/05/2025

    In January, she was refunded the price of the smoke detectors and we added back in the price for 4 wireless smoke detectors. This was a miscommunication by the technician in the field. We reached back out to her after receiving this complaint and had no issue creating a dialogue with her. Additionally, we are accessible by phone 24/7 through phone, text and email so I am not sure why she was unable to connect with us.

    As always, we're committed to making things right with our customers and have no problem doing so here. Of course, we cannot provide smoke detector installation free of charge but are happy to work through with her a resolution that makes sense for her.

Touchstone Electric is NOT a BBB Accredited Business.

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