Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mullis Carpet installed carpet and LVT flooring in our home "completing" their work about two months ago. The work is not complete. One section was not installed as agreed and needs to be changed and one threshold installed was not installed properly and needs to be fixed. I would like the contractor to return to COMPLETE the work correctly. I have called and texted more than a dozen times to the owner, ***** Mullis. He does not respond to any of my communications. I paid in full for the job.

  

  Business Response

  Date: 09/14/2023

  Mullis Carpet and Floors LLC was hired by TriSquare Builders to complete a *** flooring job at Mr. ************** residence.  There was a meeting between Mullis Carpet and Floors, TriSquare Super Intendent - *******************, and *****************  We discussed where to stop the *** in the hallway at the living room door.  I advised them to go on a 90 degree angle, but they wanted it in a curved angle.  I performed the task as requested.  This all took place in/around November 2022.  The threshold was completed in Feb 2023.  He stated to Mullis Carpet and Floors that the threshold was not completed properly and inquired about hiring me directly to repair.   I agreed but he has been in and out of town.  Mullis Carpet and Floors has installed 2 rooms of carpet directly for *****************   It is unfortunate that we have not been able to work out a scheduled time to repair the threshold due to both of our schedules. Ultimately, the threshold falls on the responsibility of Tri-Square but since we had preformed other jobs for ****************, I was willing to help him with this repair excluded TriSquare.  Mullis Carpet and Floors also made repairs for TriSquare for mistakes made by them 

  Customer Answer

  Date: 09/19/2023

   
  I am rejecting this response because: I have been available for the correction to be completed, but the contractor has not been able to schedule a date to return.  I remain available and would like the contractor to contact me with any date in the next 15 days to come to complete the job.  I called and texted the contractor numerous times to schedule the work prior to filing my complaint with the BBB but he stopped returning my calls.
  
  

  

  Business Response

  Date: 09/28/2023

  We will contact the customer even though we feel TriSquare is responsible for this repair.  Mullis Carpet and Floors completed the job to the specification given by TriSquare and the property owner.  Mullis Carpet and Floors was contracted through TriSquare not the homeowner.  Mullis Carpet and Floors will contact the homeowner next week. 

  Customer Answer

  Date: 09/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my complaint, and find that this resolution is satisfactory to me.
  
  Thank you.