Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted Sunmar to build the backyard of our dreams - pool, hot tub, patio, fire pit and outdoor bathroom/changing area. Unfortunately, **** and Sunmar have only delivered nightmares.We signed the initial contract in May '22 with the promise of "swim by September". Sunmar invoiced us immediately for the 50% deposit which we promptly paid. They dug up the yard, and as quickly as it started everything ground to a halt. Days, weeks, and months went by with only minimal progress.Lack of oversight, mistakes, endless crew rotations, little to no communication, and sloppy work were the only constant and consistent factors on this project. However, when the project milestones were eventually reached, and invoices were sent - we promptly paid. By January 2023, the pool was "finished enough" to add water. Over the next 5 months, my children would ask me every day when they could finally swim. 5 months to get the heater, install and hook up to gas. **** offered only excuse after excuse.Now the pool is swimmable, the patio exists, etc. but the quality is abysmal. There has been no mention of inspection, closing permits, etc. There are numerous issues that need to be remediated from poor quality materials, crew inexperience and lack of attention to detail by a good GC.Our chief complaint at this time is that our project included a line item for a 30K home addition - the outdoor bathroom. After over a year of waiting (and with the benefit of seeing the "quality" of work that Sunmar/*********************** delivers) we have requested a change order to cancel this portion of the project (which was never started) and refund the monies associated with the line item. We've requested this change order for over two months in email, texts and phone calls. **** has offered vague excuses about being out of the country, and needing to talk to a lawyer. He has promised that he's not walking away with anyone's money, but at this point, that is exactly what he is doing.

• Initial Complaint

  Date:11/21/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Sunmar Construction to build a pool project for me in March of 2022. Work started in April 2022 and we were told that we could expect the project to be completed by early August 2022. Throughout the project, work was sporadic at best. We have a written contract in place that allows for 5 draws. 25% deposit upon construction commencement, 25% upon concrete pool installation, 20% upon pool equipment installation, 25% upon tile and coping installation and 5% due upon full project completion. As of today, we have paid 75% of the total project cost, paying the most recent draw ahead of when it was due per the contract to help the contractor with cashflow. Unfortunately, the contractor has not performed. Instead, they asked for a $15,000 "favor" in September for no reason, and when I declined, they became combative. In October, they asked for $28,200 (draw #3) that was to be due upon installation of pool equipment. We declined tp pay that as well, as while a pool filter, pump and heater were on site, none were connected to electricity and there was still over $8,000 in pool equipment that was not on site. Additionally, the work for draw #4 that we paid for early was not complete either. Today, the pool is less than 50% complete and the contractor has abandoned the project. 4 weeks ago, they said they would not return until we paid them money, however we have already paid them in advance if what the contract calls for. They have not replied to any of our attempts to contact them, which have been via text message, email and **** certified mail. As of today, we have $35,250 remaining to pay on our contract with Sunmar, however material left to install alone is $48,500, and that doesn't include significant labor to install the retaining wall, tile decking, site grading, drainage and pool plaster, among other items and subcontracts. We are underwater and want Sunmar to either finish the job they are under contract to complete or refund our money.