We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Formula Air

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our HVAC unit went out November 2022. Choice Home Warranty sent out Formula Air to replace our unit. It took till December 23rd 2022 to have it installed. I noticed right away the unit wasn't working properly. It would come on, shut off then come back on constantly. We contacted Formula Air about the issue and their tech informed us that this is normally for new units. Fast forward to 4 services calls and every part that could be replaced on a new unit replaced before they finally fixed the issue. Our power bills were between $500-$800 a month for several months till they replaced that last part. Then after that part was replaced the tech said well what you explained made me think this was the problem. We also paid to have duct work updated. Summer time comes around and I noticed the ac unit isn't keeping up at all. We like the house at 69 but it struggled keeping the house at 73. It usually would climb to ***** during the day. Our power bill skyrockets agai . We again contacted formula air and they said submit another claim with CHW and they wouldn't charge us a fee because it should of been done to begin with. The same tech came out and said that our new unit wouldn't keep our house at 69 they were meant to be set at 73. He also said it was because we kept the bedroom doors shut. Mind you our 30 plus year old unit kept the house at 69 with the doors shut without issue. This was all before he even checked the duct work. Then he said we needed to update our duct work(which was supposed to be done at install of the new unit but they said we didn't need it, We had the best). He checked the duct work and said we needed to spray foam it. Contacted the office again because after 2 weeks no one called us back to see what could be done. they said submit another claim thru CHW yet again and they would come out. We were told 5 different times that *******(the owner) would be calling us and we have yet to hear from him.

    Business Response

    Date: 08/25/2023

    Good Morning,

    This work order was originally run through a warranty company. Choice home warranty, because this is in association with their guidelines we have certain restrictions and obligations. We replaced their hvac equipment to direct match the equipment that was present in the home in terms of capacity and made sure its efficiency was brought to current standards as this is what was paid for by the **************** and meets nc code requirements. Additional issues and coverages would need to be submitted and approved by the warranty company as it is not a service that we provide for free. We have had multiple technicians go on site and verify that the equipment is working at the capacity it is designed to work at. We are also going above and beyond and have had a quote to put insulation in the attic which we have agreed to pay for. We pride ourselves on making sure people get the quality service they pay for. In this instance they need to direct a lot of their concerns to the warranty company that they are customers of and have coverage under. With that being stated we are doing our best to help in whatever way we can within reason. 

Formula Air is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.